Database Coordinator

Department: Philanthropy and Outreach

Location: Main Campus Lynnwood WA 98087

FLSA Status: Non-exempt

Position Status: Regular full-time

Position Type: Hybrid; 75% Remote/ 25% Onsite

Salary: $27.98 $34.20 per hour

Reports to: Associate Director of Philanthropy

The Database Coordinator is the guardian of data integrity for PAWS fundraising operations. This role supports the day-to-day accuracy and optimization of our donor database Raisers Edge (RE7/NXT) ensuring that our Philanthropy and Outreach team has the reliable information needed to drive donor stewardship and organizational growth. The Database Coordinator is also the primary point of contact for data maintenance complex reporting and financial reconciliation. This position is primarily remote but is based out of our Lynnwood administrative offices. To stay connected to our mission and team occasional travel to PAWS locations in Seattle and Snohomish as well as local event sites will be required.

Essential Duties and Responsibilities include the following. Other duties responsibilities and activities may change or be assigned at any time with or without notice. To perform this job successfully an individual must be able to perform each essential duty satisfactorily.

In accordance with organizational policies duties include but are not limited to:

Database Administration & Data Integrity

• Support day-to-day administration of Raisers Edge (RE7/NXT) by maintaining accurate gift and constituent records ensuring reliable data entry and system integrations in accordance with established policies and procedures.
• Assist with managing user access to Raisers Edge and related systems under the direction of senior staff ensuring appropriate access levels and confidentiality compliance.
• Support oversight of integrations between Raisers Edge and Philanthropy systems (e.g. GoFundMe Greater Giving Donor Drive) including monitoring data flow and supporting data imports to ensure accuracy and completeness.
• Identify and help correct data inconsistencies supporting ongoing data cleanup and maintenance efforts including use of Raisers Edge Data Health tools (e.g. AddressFinder EmailFinder duplicate management).
• Monitor updates to Raisers Edge including the transition from Database View to NXT and Unified View and support related process updates.
• Collaborate with Philanthropy software vendors and technology partnersincluding Blackbaudfor troubleshooting and problem-solving escalating issues or feedback to senior staff as appropriate.
• Create document and update procedures for data entry extraction and interpretation in alignment with established policies supporting efficiency and accuracy across systems.
• Support coordination with the Finance department to help ensure gifts and revenue are accurately recorded coded and reconciled between Raisers Edge and QuickBooks.

Advancement Operations

• Build and maintain segmented lists queries reports and data exports to support fundraising donor relations communications and reporting needs.
• Translate data and reporting requests into accurate queries reports lists or exports aligned with intended use and data standards.
• Communicate daily with internal and external stakeholders by phone email and in person providing timely and professional responses to questions and requests.

The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essentialfunctions.

EDUCATION:

• Must be a high school graduate or equivalent and be able to read write and speak clearly in English so that written and verbal instructions can be followed.

RELATED EXPERIENCE:

• Minimum of 2 years of experience in donor database operations and tracking systems.
• Minimum of 1 year of hands-on experience with Raisers Edge (RE7/NXT).
• Experience supporting data hygiene and database management using Raisers Edge Data Health tools (e.g. AddressFinder EmailFinder duplicate management) including data cleanup and ongoing maintenance of accurate constituent records.
• Hands-on experience building and running queries reports and data exports to support fundraising donor relations and communications.
• Demonstrated experience working with and following donor database policies and procedures.
• Fundraising and special event experience within animal welfare environmental or mission-driven nonprofit organizations is desirable.

REQUIRED COMPETENCIES:

• Brings a flexible solutions-oriented approach to working in a lean organization with evolving priorities demonstrating the ability to pivot effectively while maintaining focus on core objectives.
• Comfortable learning and adapting to new technologies systems and workflows in a dynamic evolving technical environment.
• Exceptional attention to detail accuracy and follow-through.
• Strong written and verbal communication skills with a professional engaging and customer-focused approach.
• Proven ability to organize prioritize and manage multiple projects in a fast-paced environment while meeting deadlines and adapting to changing priorities.
• Exercises sound judgment consistent with organizational standards policies and applicable regulations.
• Self-motivated and flexible team player who can also work independently.
• Demonstrated ability to work maturely respectfully and effectively with diverse groups while maintaining high standards of customer service and confidentiality.
• Approaches all interactions with professionalism tact patience and sincerity.
• Ideal candidates embody the organizations core values: commitment compassion respect kindness and trust.

TECHNICAL SKILLS:

To perform this job successfully an individual should have knowledge of the following.

• Demonstrated knowledge of Raisers Edge (RE7/NXT) required; experience with related fundraising software suites preferred. Familiarity with digital fundraising platforms including peer-to-peer systems is desirable.
• Experience working within established database standards naming conventions and documentation.
• Strong proficiency in Microsoft Excel Word and database programs.
• Proven ability to process data accurately and apply a basic understanding of accounting principles.

SCHEDULE:

• Monday Friday with the occasional evening or weekend work to support PAWS signature events.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• The employee is regularly required: Frequently remains in a stationary position (sitting or standing) for prolonged periods while using a computer and office equipment.; Regularly operates a computer and handles paperwork using repetitive hand and finger motions.
• Occasionally Required: Must be able to lift and/or move up to 30 pounds (e.g. event supplies or animal crates); stoop kneel squat crouch or crawl during event setup or while interacting with animals.
• Specific vision abilities required include close vision distance vision peripheral vision depth perception and the ability to adjust focus for prolonged computer use and event safety.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• As a hybrid role the employee must have access to a dedicated home office or remote workspace and reliable high-speed internet to ensure secure system access and consistent productivity.
• While working at the Lynnwood administrative office or other PAWS locations the employee is regularly exposed to companion animals. The noise level is typically low to moderate though it may increase during peak activity hours or events.
• While primarily working in a professional office or remote setting the employee may occasionally be exposed to outdoor elements and varying weather conditions while supporting signature events (e.g. PAWS Walk).