Technical Customer Success Manager
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Job Location:
Monthly Salary:
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
About Netskope
Today theres more data and users outside the enterprise than inside causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed one that is built in the cloud and follows and protects data wherever it goes so we started Netskope to redefine Cloud Network and Data Security.
Since 2012 we have built the market-leading cloud security company and an award-winning culture powered by hundreds of employees spread across offices in Santa Clara St. Louis Bangalore London Paris Melbourne Taipei and Tokyo. Our core values are openness honesty and transparency and we purposely developed our open desk layouts and large meeting spaces to support and promote partnerships collaboration and teamwork. From catered lunches and office celebrations to employee recognition events and social professional groups such as the Awesome Women of Netskope (AWON) we strive to keep work fun supportive and interactive.Visit us atNetskope Careers. Please follow us on LinkedIn and Twitter@Netskope.
About the position:
At Netskope the Customer Success organization is dedicated to ensuring customers achieve measurable business value improved security outcomes and long-term success with the Netskope cloud security platform.
We are seeking a proactive technically strong and customer-focusedTechnical Customer Success Manager (TCSM) to own post-sales success for enterprise customers. This role blends deep technical expertise with strategic customer success leadershipdriving adoption utilization risk reduction and expansion by aligning business objectives to technical outcomes and business value realization. Native or near native Japanese is needed for this position.
Responsibilities:
- Lead structured post-sales handoffs from Sale capturing business objectives and translating them into technical outcomes and use cases defining measurable success criteria to business value realization.
- Drive a structured onboarding program that accelerates time-to-value and early adoption.
- Lead regular cadence calls to monitor utilization adoption & engagement proactively identifying and mitigating adoption risk.
- Analyze support cases telemetry and usage trends to maintain visibility into overall customer health and escalate risks early to prevent churn.
- Plan and deliver Quarterly Business Reviews (QBRs) in alignment with GTM teams to review adoption maturity progression and customer health trends
- Continuously monitor customer risk signals across adoption usage support & telemetry data and mitigate risk using customer success playbooks to ensure retention and long-term value with the broader organization (Sales Solution Engineers Support Services).
Requirements:
- 5 years of customer success management experience in Customer Success Technical Account Management or similar rolessupporting enterprise customers.
- Strong expertise inSSE/SASE architectures cloud security information security and threat prevention.
- Hands-on experience withData Loss Prevention (DLP)programs and controls would be a bonus
- Proven ability to drivecustomer adoption retention and expansion.
- Experience buildingbusiness-aligned cloud and cybersecurity programs.
- Strong stakeholder management skills with experience engaging executives and technical teams.
- Customer-centric proactive and able to thrive in afast-paced high-growth environment.
- Exceptional organizational skills with the ability to manage competing priorities.
Education:
- Bachelors Degree preferred
GL-1
Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment. Netskope does not discriminate in employment opportunities or practices based on religion race color sex marital or veteran statues age national origin ancestry physical or mental disability medical condition sexual orientation gender identity/expression genetic information pregnancy (including childbirth lactation and related medical conditions) or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.
Netskope respects your privacy and is committed to protecting the personal information you share with us please refer toNetskopes Privacy Policyfor more details.
The application window for this position is expected to close within 50 days. You may apply by filling out the below information or visiting ourNetskope Careers site.
Required Experience:
Manager
Key Skills
- Mainframe
- ABAP
- Information Technology Sales
- Investment Management
- IT Service Desk
- Clinical
About Company
Netskope, a global cybersecurity leader, is redefining cloud, data, and network security to help organizations apply zero trust principles to protect data.
