Systems Engineer

Responsibilities & Duties:

• Build configure and maintain local development and testing environments

• Support internal teams with deployment requests configuration and troubleshooting

• Manage application installs and upgrades for both hosted and on-prem customers

• Deploy dev pushes and hotfixes for validation and customer support

• Assist with database migrations scripting and standards enforcement (SQL Server)

• Maintain and improve automation around installs configuration and environment readiness

• Provide technical support to internal departments and customer technical staff

• Document deployment processes environment configurations and troubleshooting playbooks

• Identify and implement automation and AI-assisted solutions to reduce manual effort in deployments upgrades diagnostics and environment validation.

• Leverage AI-driven tools or techniques to accelerate troubleshooting log analysis deployment verification and process optimization.

• Continuously assess existing DevOps and support workflows to eliminate manual steps and improve speed consistency and reliability.

• Act as a technical innovator bringing a how can this be automated mindset to every recurring operational task.

• Enhance upgrade throughput through automation aiming to enable multiple upgrades per week while maintaining quality rollback safety and customer confidence.

• Support Professional Services deployments including data migrations for POCs and new customer implementations aligned with Statements of Work (SOWs).

• Partner with R&D on release readiness including environment preparation database changes and deployment validation.

• Serve as liaison for NLETS-related environments and access coordinating with external teams while ensuring scope alignment and proper cross-charging when work extends beyond DevOps responsibilities.

Requirements:

• Must reside in the United States

• Bachelors degree in Computer Science Information Systems Engineering a related field or relevant experience

• 3 years in a DevOps systems administration or infrastructure support role

• Strong knowledge of Windows Server IIS and PowerShell scripting

• Experience with SQL Server scripting and performance basics

• Experience in cloud platforms (Azure Nlets AWS) and cloud architecture

• Familiarity with Azure DevOps pipelines and version control systems (Git)

• Experience applications and managing configuration files

• Understanding of software packaging and deployment techniques (e.g. MSI ClickOnce)

• Demonstrated experience improving deployment or operational processes through automation or AI-assisted tooling

• Must be able to pass a full background check