User Support Specialist (Intelligence Data Discovery and Tradecraft)

Are you ready to join Leidos all-star team Through training teamwork and exposure to challenging technical work let Leidos show how to accelerate your career path.

Leidos is designing developing deploying and operating a DoD-wide Tasking Collection Processing Exploitation and Dissemination (TCPED) workflow management platform for Open Source Intelligence (OSINT). As an User Support Specialist on our team you will play a critical role in ensuring the platform is built to maximize mission outcomes is user-friendly and adheres to IC standards policies and practices.

We integrate off the shelf and new development efforts to sustain and enhance existing architecture and by leveraging cloud-based computing artificial intelligence (Al) machine learning (ML) and cross-domain transfer systems to provide cutting edge requirements management task coordination data exploitation enrichment triage and analytics capabilities to Defense and Intelligence Community members. Our program advances the state of the art in mission-focused big data analytics tools and micro-service development spanning the breadth of Agile sprints to multiyear research and development cycles. While the work is primarily conducted on-site at our client location in Bethesda MD we offer a flexible schedule and occasionally some tasks may be performed remotely. Percentage of remote work will vary based on client requirements/deliverables.

As the teams User Support Specialistyou will provide DTP software familiarization and discovery tradecraft to enable Intelligence Community (IC) users to search for and retrieve relevant data to support intelligence analysis and operations. To do this successfully you will proactively collaborate with DTP team members customer staff and IC Users to understand requirements the novel application and use of technology and to develop and apply outcome-based approaches. This is a great position for a current or former intelligence analyst or intelligence instructor that is driven to 1) help others 2) develop tradecraft 3) solve problems 4) and is enthusiastic friendly and enjoys working with people.

As a User Support Specialist you will work collaboratively with data scientists technologists and program leadership with a focus on the following task areas:

• Ability to become a POSTMAN power user to support the discovery of critical intelligence insights.

• Proactively collaborate with POSTMAN team members customer staff and IC Users to understand requirements the novel application and use of technology and to develop and apply outcome-based approaches

• Provide subject matter expertise of platform use and discovery tradecraft through in-person and virtual customer outreach and engagement.

• Build professional relationships to enable the use of novel technologies and tradecraft to discover retrieve and incorporate relevant data in finished intelligence products.

• Identify and pursue opportunities to increase user adoption of the POSTMAN software and relevant data.

• Create POSTMAN training and familiarization material to support Users.

• Document and communicate user requirements to POSTMAN development teams.

• Collect and analyze metrics to refine user engagements and improve data discovery.

To be successful in this role you need (required):

• An active TS/SCI clearance with ability to obtain a Polygraph.

• A Bachelors Degree and minimum 8 years of related experience working with or as an all-source intelligence analyst. Directly related experience as a military intelligence analyst may be considered in lieu of Bachelors Degree.

• Experience working with Intelligence Community and Law Enforcement Agencies.

• Experience with creating user guides and training end users for software platforms.

• The ability to perform well in a dynamic fast-paced environment.

• Toenjoy and excel at solving complex problemsto support real-world National Security missions.

• To enjoy working directly with teammates and customers to understand requirements to develop and implement solutions.

• To be self-motivated creative and organized.

• The ability to clarify and accomplish tasks on time under limited supervision.

• The ability to exercise good professional judgement that results in building relationships and negating or resolving problems.

• Excellent written and verbal communication skills.

You will wow us even more if you have some of these:

• Experience providing technical training for IC tools or technologies.

• Experience using Elasticsearch/Kibana or data visualization software (Tableau ArcGIS Analyst Notebook).

• Data analytics experience.

• Experience engaging with Senior Executive Service civilians and equivalent Military ranks.

• Experience working Russia China Iran and North Korea issues.

• High proficiency withMicrosoft Officeproducts Sharepoint Atlassian Products (Jira and confluence)

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If youre looking for comfort keep scrolling. At Leidos we outthink outbuild and outpace the status quo because the mission demands it. Were not hiring followers. Were recruiting the ones who disrupt provoke and refuse to fail. Step 10 is ancient history. Were already at step 30 and moving faster than anyone else dares.

Original Posting:

Pay Range:

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.