AI Automation Delivery Product manager

About this role:

Wells Fargo is seeking an AI Automation Delivery Product Manager within our Innovation Hub as part of Consumer Small Business Banking Operations (CSBBO) to support the migration effort of our IVR platform.

The AI/Automation Delivery Product Manager will own product strategy for voice servicing products and drive pipeline management stakeholder engagement roadmap creation business case and value proposition and ultimately the investment strategy for AI innovation and acceleration within our newly formed CCaaS (Contact Center as a Service) Innovation Hub. They will define technical requirements work backwards from customer needs and partner with engineering teams to deliver scalable solutions with a focus on driving strategy.

In this role you will:

• Lead complex initiatives to provide technological solutions with broad impact for cross functional businesses and technology teams
• Act as a key participant in providing strategic business solutions to companywide technology initiatives
• Evaluate highly complex business problems and provide subject matter knowledge proficiency for technology initiatives
• Work with cross-functional teams across GO and internal technical teams to deliver AI/automation solutions for contact center applications
• Partner with internal customers and teams to translate business needs into technical specifications
• Define product strategy prioritization feature design and technology approach with limited guidance
• Own product roadmap prioritization for AI acceleration within CSBBO and rendering voice servicing as a product for Global operations
• Create technical specifications and strategic documentation for prioritized initiatives
• Drive product discussions with executives and contribute to operational planning
• Partner with Execution teams to move products from ideation to execution and delivery
• Define and lead detailed research on business and technology requests to develop efficient and accurate functional requirements
• Make decisions in highly complex and multifaceted situations requiring solid understanding of domain and technology applications and which influence companywide technology solutions
• Lead project or systems documentation and monitor and manage project schedules and deliverables
• Collaborate and consult with business and technology teams to provide comprehensive technological solutions for complex business problems
• Ensure communication and information flow between business and technology teams

Required Qualifications:

• 5 years of Business Systems Data and Business Systems Designing experience or equivalent demonstrated through one or a combination of the following: work experience training military experience education
• 5 years of Product Management experience
• 5 years of experience working with technology teams to build and launch products in market
• 5 years of experience owning/driving roadmap strategy and definition
• 5 years of experience with feature delivery and in-market launches of technology product

Desired Qualifications:

• Banking/Financial services and/or contact center product/platforms
• A working knowledge of Telephony IVR platforms
• Five9 experience preferred
• Experience in building and driving adoption of new tools
• Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning.

Job Expectations:

• Be Humble: Youre smart yet always interested in learning from others
• Work Transparently: You always deal in an honest direct and transparent way.
• Take Ownership: You embrace responsibility and find joy in having the answers
• Learn More: You regularly self-educate and improve your skill set.
• Show Gratitude: You show appreciation and respect to those you work with.
• This position is not eligible for Visa sponsorship
• This position offers a hybrid work schedule
• Must be able to work on-site at any of the listed locations
• Relocation assistance is not available for this position

Job Posting Locations:

401 Las Colinas Blvd W Bldg A Irving Texas 75039

1525 W W T Harris Blvd. CHARLOTTE North Carolina 28262

401 S Tryon St. CHARLOTTE North Carolina 28202

800 S Jordan Creek Pkwy. WEST DES MOINES Iowa 50266

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit Market Financial Crimes Operational Regulatory Compliance) which includes effectively following and adhering to applicable Wells Fargo policies and procedures appropriately fulfilling risk and compliance obligations timely and effective escalation and remediation of issues and making sound risk decisions. There is emphasis on proactive monitoring governance risk identification and escalation as well as making sound risk decisions commensurate with the business units risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates including women persons with disabilities aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process visitDisability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.