Systems Analyst IT Support, Information Technology

Chattanooga, TN - USA

Monthly Salary: Not Disclosed

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

The Systems Analyst position with a focus on IT Supportis an entry level analyst position responsible for assisting with the support analysis and implementation of business processes and technology solutions within Enterprise role ensures high-quality support services are provided for both functional and technical analyst assists in requirements gathering documentation customer support ticket management training problem-solving and other tasks defined by leadership to ensure effective solutions that meet technical standards and business process needs.

Responsibilities

Enterprise Systems Support

Functional & Technical Assistance: Provides high quality functional and technical support for areas processes and technologies managed by the Enterprise Systems teams. Serves as a primary point of contact for offices processes third-party vendors and technology partners.
Problem-Solving: Communicates with the customer performs problem analysis and research outlines resolution options and takes appropriate actions to resolve problems under supervision.
Customer Training & Documentation: Assists in developing instructions and training sessions for customers to ensure effective use of systems. Documents business practices accurately and maintains up-to-date records of tools and technologies used in implementing solutions.
Operational Reporting: Assists customers in meeting their operational reporting needs through writing SQL queries and basic analysis.

Solution Development and Delivery

Project Collaboration & Coordination: Works closely with customers technical staff and management to gather requirements develop estimates and assist with the overall implementation plans.
Solution Documentation & Testing: Directly performs documentation and testing of solution components and any other steps as defined or delegated by management for this solution
Recommendations & Proposals: Learns to develop business case analyses and assist in making technology recommendations aligned with organizational goals. Prepares initial drafts of functional specifications and assists in development of technical proposals/presentations as required.

Business Processes and Technologies

Functional Expertise Development: Starts to develop expertise in the business processes of assigned functional office and solutions. Identifies areas for improvement as it pertains to the operations of enterprise systems utilized at UTC (ie: Argos ERPs (Banner Oracle DASH) campus portal DegreeWorks NextGen Dynamic Forms TeamDynamix Microsoft 365 identity management etc.)
Technology Expertise Development: Starts to develop expertise in assigned technologies through training research and hands-on experience.

The ideal candidate will possess the following:

Strong interpersonal communication skills and the ability to maintain effective working relationships with clients co-workers and vendors
Aptitude for technical support and solution development with enterprise level systems
Excellent decision-making time-management and planning skills
Strong analytical and problem-solving skills combined with a willingness to learn quickly
Ability to be an enthusiastic and resourceful team member
Ability to be a self-starter and motivated to move projects forward
Ability to manage competing priorities in a highly demanding environment
Effective customer service skills to engage customers resolve issues with a sense of urgency communicate in a timely manner and provide clear documentation and training materials
Basic knowledge and experience with programming languages
Detailed knowledge of policies and procedures of university operations

Review of applications will begin February 2 2026and will continue until the position is filled. Applications received by this date will receive priority consideration.

This entry level position will be located in Chattanooga TN and is one of two open Systems Analyst positions with the IT Enterprise Systems team.

Qualifications

Minimum: Requires a bachelors degree in a relevant field and one year of relevant experience or an equivalent combination of education training and experience.

Preferred:

Bachelors degree in a STEM or Business field of study
Experience working in higher education
Experience working in a customer service environment utilizing service management tools like Jira TeamDynamix etc.
Familiarity with Enterprise Resource Planning (ERP) systems
Familiarity with enterprise reporting tools

Required Experience:

DescriptionThe Systems Analyst position with a focus on IT Supportis an entry level analyst position responsible for assisting with the support analysis and implementation of business processes and technology solutions within Enterprise role ensures high-quality support services are provided for bo...