Remote Customer Care Specialist with German and English
Share
Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
About Us
Foundever is a global leader in the customer experience (CX) industry. With 170000 associates across the globe were the team behind the best experiences for 750 of the worlds leading and digital-first brands. Our innovative CX solutions technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Your Responsibilities:
- Respond to and resolve a wide variety of consumer queries by phone or email;
Taking control of situations and thinking on your feet to make smart decisions in order to resolve up to customer contacts;
Provides customers with advice and information regarding clients products and services exceeding department productivity standards and quality customer care standards;
Carries out customer inquiries in timely and correct manner by predefined rules when escalation is needed;
Understanding customers needs so as to be able to deliver the best solution for each of them in line with our key performance indicators;
Navigating multiple systems simultaneously in order to update e-records promptly and accurately;
Proactively provide support and assistance to colleagues and work together as a team.
The Candidate:
Has very good command of spokenGerman (level C1);
Has very good command of spokenEnglish(at least level B2);
Experience in a contact center or customer facing role is beneficial;
Can adapt quickly to changes in products process and technology;
Has proven track record of excellent attendance and time-keeping;
Has good computer literacy.
The Offer:
Competitive remuneration scheme;
Working schedule: Shifts available between Monday Friday
Social package including: additional healthcare insurance gift vouchers sport card discounts;
To participate in company initiatives charity activities team buildings sports events internal competitions;
Opportunities for a long-term professional career;
Entitlement to company internal training and development accordingly global standards;
Work from home.
The recruitment process is entirely REMOTE.
We are looking forward to receiving your application!
By applying for our vacancies it is considered that you give your explicit consent for your personal data to be processed used and kept for the purposes of the recruitment at Foundever.
Required Experience:
IC
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
About Company
Foundever is a global leader in customer-experience (CX) outsourcing, combining human expertise and AI-driven capabilities to support over 9 million customer interactions daily across 60+ languages in 45 countries.
