Office Assistant, Urology (2354)
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Job Location:
Monthly Salary:
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Position Summary:
The Office Assistant supports daily front-office operations by providing courteous efficient and accurate administrative services within the clinic setting. This role greets patients coordinates registration and scheduling answers incoming calls collects payments and ensures each interaction reflects a high standard of customer service. Working closely with clinical and administrative staff the Office Assistant helps maintain smooth clinic workflow by keeping records organized supporting clear communication and responding effectively to changing operational needs. This position functions within a collaborative service-oriented team environment and may also provide coverage in other reception areas as needed to support continuity of care and clinic operations.
Key Responsibilities:
Licenses and Certifications Required:
Educational Requirements:
Experience Requirements:
Special Skills or Training Requirements:
Physical Requirements:
The Office Assistant primarily performs work at a computer workstation requiring frequent sitting with intermittent standing walking reaching and handling of office materials. The role may involve occasional lifting or carrying of light items such as supplies or paperwork. Adequate vision hearing and verbal communication skills are essential for interacting with patients managing phone calls and completing detailed clerical tasks.
Environmental Requirements:
Work occurs in an outpatient clinic reception environment with routine contact with patients families and clinical staff. The role may involve frequent interruptions moderate noise and proximity to patient-care areas. Adherence to safety practices infection-prevention protocols and confidentiality standards is required when working with patient information and navigating shared clinic spaces.
The Office Assistant supports daily front-office operations by providing courteous efficient and accurate administrative services within the clinic setting. This role greets patients coordinates registration and scheduling answers incoming calls collects payments and ensures each interaction reflects a high standard of customer service. Working closely with clinical and administrative staff the Office Assistant helps maintain smooth clinic workflow by keeping records organized supporting clear communication and responding effectively to changing operational needs. This position functions within a collaborative service-oriented team environment and may also provide coverage in other reception areas as needed to support continuity of care and clinic operations.
Key Responsibilities:
- Greet and register patients verify required information and process payments in accordance with clinic procedures.
- Schedule update and coordinate patient appointments using electronic scheduling systems to support timely and efficient clinic access.
- Answer and triage incoming calls route messages appropriately and provide clear courteous communication to patients and staff.
- Maintain organized front-office operations by preparing forms updating records managing incoming documents and supporting daily administrative tasks.
- Protect patient confidentiality by handling sensitive information in compliance with privacy and organizational policies.
- Provide cross-coverage in other reception or clinic areas to support continuity of operations during staff absences or high-volume periods.
Licenses and Certifications Required:
- None
Educational Requirements:
- HS Diploma or GED preferred
Experience Requirements:
- Customer service experience or training required.
- Preferably six (6) months minimum
- Experience in a clerical or office setting preferred.
- Medical terminology knowledge preferred.
- Experience with computer appointment software preferred.
Special Skills or Training Requirements:
- Ability to communicate effectively in person and on the telephone
- Ability to demonstrate good judgement in handling incoming calls and in person patients efficiently and appropriately
- Exceptional interpersonal customer service problem solving verbal and written communication and conflict resolution
- Ability to handle confidential and sensitive information Ability to work in a fast paced environment; working efficiently and multitasking
- Compliance with all Privacy and Confidentiality Standards per Trinitys policies
Physical Requirements:
The Office Assistant primarily performs work at a computer workstation requiring frequent sitting with intermittent standing walking reaching and handling of office materials. The role may involve occasional lifting or carrying of light items such as supplies or paperwork. Adequate vision hearing and verbal communication skills are essential for interacting with patients managing phone calls and completing detailed clerical tasks.
Environmental Requirements:
Work occurs in an outpatient clinic reception environment with routine contact with patients families and clinical staff. The role may involve frequent interruptions moderate noise and proximity to patient-care areas. Adherence to safety practices infection-prevention protocols and confidentiality standards is required when working with patient information and navigating shared clinic spaces.
Required Experience:
Junior IC
Key Skills
- Typing
- Microsoft Office
- Data Entry
- Customer Service
- Computer Skills
- Microsoft Outlook
- QuickBooks
- Office Experience
- 10 Key Calculator
- Front Desk
- Filing
- Administrative Experience
About Company
Trinity Health is one of the largest not-for-profit, Catholic health care systems in the nation. It is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians caring for diverse communities across 25 states. Nationally recognized for care and experience, the Trinity ... View more
