Program Manager CalAIMS, Behavioral Health Services

POSITION SUMMARY:

The CalAIM Program Manager provides leadership operations oversight and program development for Enhanced Care Management (ECM) and Community Health Worker (CHW) services. The Program Manager supervises the ECM staff ensures program and contract compliance supports quality improvement and leads the implementation of workflows documentation standards and reporting requirements. This role plays a key part in building the program infrastructure strengthening partnership with managed care plans and community providers and ensuring that services are delivered in a culturally responsive trauma-informed HEALTH PROGRAMS:

Supportive Therapeutic Options Program (STOP)

School Based Early Intervention (SBEI)

School Based Outpatient Program (SBOP)

Adult and Older Adult Outpatient Program

Community-based Drop-In Center

Child-Parent Psychotherapy (CPP)

Community Health Worker (CHW)

Enhanced Care Management (ECM)

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Program Leadership & Supervision

• Serve as a versatile leadership role overseeing multiple program areas including Enhanced Care Management (ECM) and Community Health Worker (CHW).
• Provides direct supervision to ECM case managers while managing a reduced caseload.
• Support operational coordination and communication with the CalAIM initiatives programs.
• Ensure compliance with CalAIM managed care and agency documentation billing and reporting requirements.
• Conduct weekly staff meetings provide coaching and monitor performance to ensure service quality.
• Complete monthly ECM and CHW reports ensuring Quality Improvement Program (QIP) goals and contractual deliverables are met.
• Collaborate with fellow BH managers to align program goals communicate challenges and improve workflows.
• Supervise and develop staff at different levels

Training Quality and Program Development

• Develop and provide training on electronic health record (EHR) documentation ECM and CHW requirements care planning and workflows.
• Monitor and assist documentation quality and support continuous improvement initiatives.
• Organizes community presentations to strengthen knowledge of local resources.
• Participate in Partnership Health and CalAIM related meetings trainings and community presentations.
• Support the development and implementation of Community Supports and emerging CalAIM initiatives.
• Assist data collection and reporting.

Care Coordination & Service Delivery

• Coordinate client enrollment referrals care plans appointment scheduling and service follow-up.
• Respond to referrals and client requests within required contractual timeframes.
• Collaborate with Catholic Charites programs managed care plans housing partners PCPs and community providers to ensure continuity of care.
• Maintain accurate timely documentation in compliance with managed care and agency standards.
• Assist with screenings intakes move-in coordination and exit planning.

Administrative Duties

• Completes monthly reporting requirements in compliance with Partnership Health contracts and deadlines.
• Strategic planning and development (building workflows shaping program structure planning implementation).
• Develop and distribute health education materials for clients and the community.
• Participate in agency meetings trainings and cross-department collaboration efforts.
• Performs other duties as assigned by the supervisor.
• Budget oversite metrics outcomes and reporting.

QUALIFICATIONS:

EDUCATION AND EXPERIENCE

• Minimum of a Bachelors degree in counseling psychology sociology or a related field required; a Masters degree in a related field preferred.
• Minimum five (5) years of Social Work/Case Management experience required.
• Minimum two (2) years of direct supervision or program oversight experience required.
• Minimum of one (1) year of home visit experience.
• Minimum of two (2) years of CalAIM experience preferred.

REQUIRED KNOWLEDGE SKILLS AND ABILITIES

• Bilingual in English-Spanish highly preferred.
• Success in this role requires both technical and relational strengths.
• Strong understanding of trauma-informed culturally humble gender-responsive person-centered approaches and best practices in supporting survivors of violence.
• Experience providing or supervising services in complex systems (behavioral health medical social services).
• Knowledge of CalAIM requirements ECM criteria managed care billing and Medi-Cal documentation standards.
• Proven leaderships skills including team development coaching performance management and balancing clients needs with staff well-being.
• Proven ability to manage complex cases and navigate multiple service systems effectively.
• Excellent judgment critical thinking and problem-solving skills in collaborative multidisciplinary environments.
• Experience in working with culturally diverse populations and a desire to implement best practice in addressing their needs to bring about equitable outcomes.
• Comprehensive knowledge of community resources in Santa Clara County and demonstrated ability to ensure effective service coordination.
• Strong training facilitation and presentation skills.
• Effective written and verbal communication skills.
• Strong organizational abilities including workflow management and meeting program deadlines.
• Flexibility and adaptability as CalAIM programming and community needs evolve.
• Experience with data collection entry budgeting credit repair and organization systems.
• Able to multi-task in a fast-paced environment and apply professional judgement to challenging situations.
• Ability to work independently and complete assignments within established guidelines and timelines.

PHYSICAL REQUIREMENTS AND WORK CONDITIONS

• Ability to work flexible shifts to meet clients and program needs including some evenings and weekends.
• Services may require travel to off-site locations for assessments service provision and crisis management.
• Prolonged periods of sitting and computer work.
• Ability to life and carry up to 25 lbs.
• Ability to communicate clearly in person by phone and via telehealth platforms.
• Ability to drive travel to clients or community agencies within Santa Clara County.

OTHER QUALIFICATIONS:

• Criminal background check via Live scan fingerprint.
• Must have TB test performed and submit results.
• Automobile valid drivers license and auto insurance per agency policy; or have access to reliable transportation.

HOURS AND OTHER CONDITIONS:

• Standard office hours are Monday through Friday from 8:00 a.m. to 5:00 p.m.
• This position is a full-time exempt position; Availability to work flexible hours for program needsoutside of standard office hours.
• Compensation: salary range between $00/year. Contingent on previous experience and skills.

MANDATED REPORTER STATUS:

This position requires you to work with adults and children and your profession qualifies you as mandated reporters of Elder abuse or neglect. Child abuse or neglect which is found in California Penal Code Section .3 and Welfare and Institution Code .70. In addition you are required to report suspected cases of child abuse and neglect and Elder abuse and neglect.

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. Because of a need to remain responsive to the needs of our clients and our Agencys operations responsibilities may be modified at any time.

Catholic Charities is a non-profit non-discriminatory service organization and employer. We do not discriminate on the basis of race color national origin religion sex age sexual orientation or disability. Persons seeking employment are entitled to freedom from harassment and retaliation and reasonable accommodation for qualified disabilities.

Required Experience:

Manager