Transport Command Center Team Leader

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- This role is critical in ensuring safe compliant & customer-centric service delivery across transport governance IFM helpdesk and EMS support for regional level

- Support end to end operations with strong adherence to defined process discipline and lead by example.

- Attention to details individual contributor acts as first level of leadership escalation for internal and client stakeholders

- Comfortable to work in dynamic 24/7 a multi-regional operational environment if required to support frontend team during exigencies/business requirement on weekend/holidays.

- Liaising with various client & internal stakeholders with the organisation in AsPac region.

- Proactive with ability to respond to incidents/accident real time and take corrective action and report preparation.

- Capable of making timely risk-aware decisions during emergencies and high-impact business continuity situations.

- Focused on service quality and continuous improvement within function with recommendation which are data driven

- Preparing various reports/ppt periodically (daily/weekly/monthly) and/or as per business requirement. Validating and maintaining data accuracy.

- Ability to support mentor motivate and guide team on day-to-day operational requirements as required.

- Support recruitment onboarding training & performance management of team.

- Ethical mindset with focus on safety compliance & governance.

- Stakeholder Management.

- Strong Communication skills both written and verbal.

- Customer Centric.

- Adaptability.

- Collaboration.

- Tech Savvy.

- Team player and ownership.

- Strong MS Office (Outlook Excel PPT & Word)

- Candidate should be graduate.

- Position will be based out of client site at Pune (Kharadi)

- Rotational Shifts working on weekends

- Prior experience of 4-5 years in employee transport and/or workplace helpdesk will be preferred.

Location:

Scheduled Weekly Hours:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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