Sr. Manager, Service Operations Business Analytics (Supply Inventory Forecasting, Power BI)

Sr Manager Service Operations Business Analytics & PSI

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences diagnostics and biotechnology

At Beckman Coulter Diagnostics one of Danahers 15 operating companies our work saves livesand were all united by a shared commitment to innovate for tangible impact.

Youll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danahers system of continuous improvement you help turn ideas into impact innovating at the speed of life.

As a global leader in clinical diagnostics Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratorys role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing and are used in hospitals reference and research laboratories and physician offices around the world. Every hour around the world more than one million tests are run on Beckman Coulter Diagnostics systems impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough to rapid and reliable sample analysis to more rigorous decision makingwe are enabling clinicians to deliver the best possible care to their patients with improved efficiency clinical confidence adaptive collaboration and accelerated intelligence.

Learn about the Danaher Business System which makes everything possible.

The Sr. Field Service Business Analytics & PSI Manager partners with the Director NACO Service Operations and NACO leadership to deliver service strategy strengthen operational performance and PSI forecast accuracy. This role combines strategic business analytics project leadership and ownership of the Product Supply Inventory (PSI) process for NACO Service Operations.

You will lead insightdriven execution across field service applications and customer advocacy; own PSI forecasting rhythms and tools; and apply Danaher Business System (DBS) rigor to improve efficiency quality and customer retention

This position reports to the Director NACO Service Operations and is part of the NACO Service team located in Chaska MN and will be an on-site role.

In this role you will have the opportunity to:

• Drive service strategy execution and translate priorities into measurable outcomes providing input on and maintaining key performance indicators that measure team performance across service delivery PSI accuracy and revenue-impacting programs; Own operational rhythms including monthly operating calendar reviews and KPI governance providing templates; capturing decisions improvements required and follow-ups.
• Own the PSI forecasting process partnering with National Solution One and Manufacturing teams.
• Lead analytics dashboards and visual management to support field service and applications with PowerBI / OBI/ ServiceMax linked dashboards; Model field service capacity and demand in partnership with Service Operations Sr. Data Scientist Service Directors HR and Global Professional Development to forecast staffing needs and communicate impact.
• Manage and execute highvisibility programs/projects using DBS and structured project management including acting as liaison with Global Service Enablement and IT to roll out new service software/tools that improve productivity and quality.
• Support the Director of Service Operations with day-to-day operational needs and executive level updates maintaining flexibility in projects and responsibilities as priorities and initiatives shift throughout the year

The essential requirements of the job include:

• Bachelors degree with preference for 14 years experience; Masters with preference for 12 years experience; Doctorate with preference for 9 years experience.
• Advanced proficiency in Excel Power BI OBI and ServiceMax; Salesforce/Oracle familiarity or other similar platforms is a plus; Proven process improvement and project leadership with sustained results utilizing DBS fundamentals or other similar lean tools.
• Experience in Service/Sales Commercial Operations & Analytics in diagnostics/healthcare.
• PSI/demandsupply planning experience including forecasting and scenario modeling. Crossfunctional S&OPstyle cadence is a plus.
• Ability to structure and conduct analyses that drive executivelevel recommendations; Strong problemsolving communication and collaboration capabilities across functions.

Travel Motor Vehicle Record & Physical/Environment Requirements: if applicable for role

• Ability to travel 25% travel overnight to attend kaizens leadership reviews supplier/partner meetings or field site visits.

Beckman Coulter Diagnostics a Danaher operating company offers a broad array of comprehensive competitive benefit programs that add value to our lives. Whether its a health care program or paid time off our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

The annual salary range for this role is $150000 - $160000. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned vested and determinable. The amount and availability of any bonus commission benefits or any other form of compensation and benefits that are allocable to a particular employee remains in the Companys sole discretion unless and until paid and may be modified at the Companys sole discretion consistent with the law.

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Join our winning team today. Together well accelerate the real-life impact of tomorrows science and technology. We partner with customers across the globe to help them solve their most complex challenges architecting solutions that bring the power of science to life.

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Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race color national origin religion sex age marital status disability veteran status sexual orientation gender identity or other characteristics protected by law.

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We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact:1- or .