IT Coordinator

Seattle, OR - USA

Monthly Salary: Not Disclosed

Posted on: 18 hours ago

Vacancies: 1 Vacancy

Job Summary

Blink UX is looking for a talented IT Coordinator to join our Seattle studio. Blinks IT Coordinator will support our staff and clients with their wide range of technology needs. This role will be focused on supporting Blinks UX research lab technologies and will require functional knowledge of both macOS and Windows operating systems as well as an understanding of modern audio-visual equipment and streaming technologies. This individual will also be responsible for ticket queue and inventory management hardware and software provisioning and triaging help desk ticket queue.

To be successful in this role you will need to be someone who is an expert multi-tasker organized and skilled at patiently working with people from all technology backgrounds to keep our business running smoothly from an IT standpoint. Familiarity with LAN WLAN and High-Def IP-based Audio-Visual Technologies is a plus. This is an on-site role based in our Downtown Seattle studio.

What youll be doing:

Managing the UX research lab technology for our Seattle studio this includes setting up informative video capture techniques streaming capabilities and various software/hardware needs depending on the research study.
Delegating and responding to help tickets to assist users in troubleshooting problems.
Managing software and hardware inventory including wiping provisioning and shipping.
Collaborating with the IT team to identify opportunities for improving operational processes policies and documentation.
Drafting standard operating procedures and knowledge bases for users.
Advocating for users while understanding business goals.

What we are looking for:

1 years of experience in a relevant field such as helpdesk or A/V tech support.
Basic understanding of physical networking.
A/V tech knowledge: Familiar with IP-based video technologies i.e. NDI video protocol.
Working knowledge of various audio quality control concepts.
Working knowledge of video/streaming systems including video encoding andprocessing and applications similar to OBS.
Working knowledge of video techniques including composition white balancing and editing.
Strong verbal and written communication skills.
Knowledge of both macOS and Windows (administration and troubleshooting).
Experience with mobile platforms.
Experience with basic web application administration including G-Suite Slack etc.
Understanding of technology constraints/capabilities.
Familiar with remote support tools.

$58500 - $75500 a year

Our Pay Philosophy

We provide clear career paths and opportunities for growth while maintaining a strong sense of inclusivity in our workforce. We continue to infuse the same philosophy when it comes to posting positions by practicing salary transparency; each role is assigned a clear salary band which our recruiters will review at the start of the interview while the above pay rate or salary range represents the expected salary for this position in determining your actual pay it will be reviewed by a recruiter and take into consideration: your experience your location etc

If your experience looks a little differentfrom what weve identified and you think you would be a good fit for the role wed love to learn more about you. Please include a cover letter and state why you think youd be a good fit!

About Us:

Blink UX is a product design consulting firm creating products that people use love and remember. Blink has over two decades of experience in UX research strategy and design partnering with innovative industry leaders including Amazon Chase Gates Foundation Google Meta andNASA. For more information visit .

Our Culture:

Maintaining a positive company culture requires the same careful curation management andrigor as any other aspect of a business. At Blink we consciously design our culture to ensurethat employees have the structure and guidance they need to fully develop their skills andabilities for a happy and rewarding career. Be sure to read up on the unique aspects of ourcompany culture framework and ensure they align with your working style.

EEO:

When hiring we aim to build teams of compassionate people with diverse experiences thoughts and skills. All qualified applicants will receive consideration for employment withoutregard to race color national origin religion sexual preference gender identity or age disability or length of time spent unemployed.

Following your application submission we encourage you to disclose personal demographicinformation in order to help us comply with federal and state Equal Employment Opportunityrecord-keeping requirements. We will also use this information in an anonymous aggregatedform to help us measure and improve diversity at Blink.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience: