AI Automation & Governance Owner

About Gusto

At Gusto were on a mission to grow the small business economy. We handle the hard stufflike payroll health insurance 401(k)s and HRso owners can focus on their craft and customers. With teams in Denver San Francisco and New York were proud to support more than 400000 small businesses across the country and were building a workplace that represents and celebrates the customers we serve. Learn more about our Total Rewards philosophy.

About the Role:

This role requires a deep understanding of AI/ML lifecycle management technical governance and operational strategy. You will collaborate closely with leaders across all CXPI sub-teams (Data Quality WFM and Tool Administration) and CX leadership to ensure our automation and AI initiatives adhere to enterprise standards maintain long-term technical stability and align with strategic CX goals.

About the Team:

As the AI / Automation & Governance Owner you will be a strategic leader within the CX Planning & Insights (CXPI) team reporting to the Head of Strategy and Tool Administration. You will be responsible for establishing and driving the foundational governance standards and technical stability for all internally built AI and automation tools supporting the CXPI organization. This role is critical to scaling our internal AI capabilities safely efficiently and responsibly.

Heres what youll do day-to-day:

• Develop implement and maintain guiding principles policies and a governance framework for how AI tools are created maintained and retired within CXPI.
• Build and maintain CXPIs automation and AI systems ensuring long-term technical stability performance and scalability across the organization.
• Define technical standards design patterns and best practices for AI/automation development deployment and monitoring ensuring consistency and quality across all CXPI sub-teams.
• Create and manage a centralized repository and inventory for all internally developed AI models and automation artifacts ensuring proper version control and accessibility.
• Partner with legal compliance and security teams to proactively identify assess and mitigate risks associated with AI development ensuring ethical and regulatory compliance.
• Act as the subject matter expert developing educational materials and providing guidance to CXPI developers and stakeholders on AI/automation standards and governance practices.
• Develop and maintain comprehensive documentation related to AI/automation architecture governance policies system roadmaps and key decision logs.
• Establish and manage a prioritized backlog of AI and automation tools and needs focusing on efforts with the highest customer impact.
• Design develop and maintain internal AI and automation tools contributing to the CX organizations robust tool set.
• Write maintain and update your own code for both released and new automations.

Heres what were looking for:

• 5-7 years of progressive experience in technical program management software development AI/ML engineering or strategic operations with a focus on governance and technical stability.
• Proven experience establishing and implementing governance frameworks for technical domains ideally for AI Machine Learning or complex automation systems.
• Deep understanding of the AI/ML lifecycle (e.g. development deployment monitoring maintenance) and best practices for technical debt management.
• Experience building and maintaining production-grade automation or AI systems. Familiarity with modern data and ML engineering principles is a strong plus.
• Exceptional ability to synthesize complex technical requirements into clear actionable and compliant governance policies for a diverse set of technical and non-technical stakeholders.
• Strong communication and influence skills with a track record of driving consensus and adoption of new technical standards across multiple sub-teams.
• Proficiency in relevant tools for code repositories version control project management and automation platform management (e.g. Git Jira MLOps platforms).
• Experience in a high-growth environment or supporting a customer experience (CX) organization is a plus.
• Experience writing and maintaining your own code related to automation is a plus.

Our cash compensation amount for this role is $94285/yr to $122571/yr in Denver & most major metro locations and $114695/yr to $149104/yr for San Francisco & New York. Final offer amounts are determined by multiple factors including candidate location experience and expertise and may vary from the amounts listed above.

Gusto has physical office spaces in Denver San Francisco and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles Gustos subsidiary whose physical office is in Scottsdale.

Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.

When approved to work from a location other than a Gusto office a secure reliable and consistent internet connection is required. This includes non-office days for hybrid employees.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds not just because its the right thing to do but because it makes our company stronger. If you share our values and our enthusiasm for small businesses you will find a home at Gusto.

Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race color religion national origin age sex (including pregnancy childbirth or related medical conditions) marital status ancestry physical or mental disability genetic information veteran status gender identity or expression sexual orientation or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories consistent with applicable federal state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey please fill out this form and a member of our team will get in touch with you.

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