Intake Officer

Northern Rivers Community Gateway

Job Location:

Lismore - Australia

Hourly Salary: $ 38 - 41

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

About Community Gateway

Community Gateway strongly values our employees and the important work they do for the community in delivering emergency relief and welfare services community connections health inclusion and community capacity building.

Established in Lismore nearly 50 years ago we are firmly embedded in the communities we support. Today we are a QIP accredited organisation with over 20 programs and services in Lismore Grafton and across the Far North Coast.

We exist to reduce socioeconomic disadvantage by delivering practical help advocacy and opportunities for people to have a voice in decisions that affect their lives. Our work is shaped by our values of integrity respect inclusion and compassion.

We provide a range of initiatives to develop and recognise our staff and provide opportunities for regular team building events and collaborative projects.

About the Role

We are seeking an Intake Officer to join our Economic & Social inclusion team on a permanent part-time basis based in Lismore.

Working under the direction of the Intake Team Leader you will provide a person-centred intake assessment information and referral service to people experiencing disadvantage. This role is the first point of contact for many clients and plays a critical role in supporting individuals and families to access appropriate services and achieve positive outcomes.

You will deliver short-term interventions through emergency relief and EAPA programs and work collaboratively with clients to develop practical action plans.

Key Responsibilities

Provide intake assessment information and referral services via phone face-to-face virtual and email enquiries
Complete a minimum of five intake and assessment interviews per day in line with program targets
Assess client eligibility for Emergency Relief and EAPA programs
Deliver brief solution-focused interventions and appropriate follow-up
Develop action plans with clients and facilitate internal and external referrals
Liaise and network with internal teams and external service providers
Accurately collect record and maintain client data case notes and outcomes in the CRM
Utilise outcome measurement tools to support client and program outcomes
Identify and escalate client risk matters to management and relevant authorities where required
Contribute to reporting data collection and continuous improvement activities

About You

You are a compassionate organised and adaptable professional who is comfortable working with people in crisis and committed to delivering person-centred support.

Essential requirements:

Relevant certificate with experience or equivalent experience gained through previous roles or study
Strong interpersonal skills and the ability to engage respectfully with people in crisis including Aboriginal and Torres Strait Islander peoples
Ability to apply assessment criteria and exercise initiative to establish client goals and outcomes
Ability to liaise and network with a range of services and community resources
Sound administrative skills and attention to detail
Proficiency in Microsoft Word Excel and Outlook

Desirable:

Knowledge of outcome measurement tools such as the Personal Wellbeing Index (PWI)
Understanding of Emergency Relief and Energy Accounts Payment Assistance (EAPA) programs

Additional Requirements

National Police Check
NSW Working with Children Check
Current NSW Driver Licence

Why Work With Us

Meaningful frontline role supporting people in crisis
Supportive values-driven and inclusive workplace
Opportunities for learning development and supervision
Flexible not-for-profit environment
Salary packaging benefits available to increase take-home pay

Community Gateway is an equal opportunity employer and strongly encourages applications from Aboriginal and Torres Strait Islander people people living with disability LGBTIQSB individuals and people from culturally and linguistically diverse communities.

How to Apply

Applicants are required to submit a Resume and a cover letter addressing the selection criteria.

Applications close 9 February 2026.

For further information about the role please contact Ben Barratt People & Culture Officer onor

Intake Officer PD

Required Experience:

Unclear Seniority

About Community GatewayCommunity Gateway strongly values our employees and the important work they do for the community in delivering emergency relief and welfare services community connections health inclusion and community capacity building.Established in Lismore nearly 50 years ago we are firml...