Service Desk Manager (USAF Cloud One)
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Job Location:
Bedford, NH - USA
Monthly Salary:
$ 82550 - 149225
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Leidoswas awardedU.S. Air Force Cloud One Architecture and Common Shared Services contractandiscurrentlyseeking aService Desk ManagersupportingAWS Azure Google and Oracle clouds. This is an exciting opportunity to use your experiencehelpmodernize a leading global-scalemulti-cloud environmentin support of a critical mission supporting USAF system resiliency security and cost effectiveness.
Location:
This position will beon-site atHanscomb AFB in Bedford MA.
PrimaryResponsibilitiesCould Include:
Manage service desk based on industry leading standards
Lead a group of 5-15 Help Desk
Prioritize and resolve IT concerns and escalate as needed
Participate ininitiativesto reducethe number of human service desk interactions needed over time
Provide support across multiple channels(e.g.phone chat self-service portals)
Participate in initiatives toprovideself-service capabilities to the maximum extent possible for customers
Manage 24/7/365 Service Desk for C1 services and support operations
Support testing/validation as needed
Document processes/lessons learned andmaintainservice desk records
Provide health and status monitoring
Document and communicate outage information to co-workers and customers
Technical Leadership
Partner with business stakeholders to understand requirements and translate them into technical solutions
Present recommendationsto executive leadership
Mentorguideand supervise teams for related activities
Lead reviews and provide guidance on complex technical decisions
Prepare detailed technical documentation to support development and operational processes
Collaborate with team members and provide mentorship to junior staff fostering a learning environment
Act as the Service Desk manager to assess employee performance hire new employees and ensure compliance with corporate training requirements
MinimumQualifications
Bachelorsand five (5) years or more of experience;Mastersand three (3) years or more of experience.Additionalexperience may be accepted in lieu of degree.
2 years ofpreviousexperience supervising teams and/or projects
Interim Secret clearanceto start; Ability to obtain Secret clearancetomaintainemployment
US citizenship
Certifications: CompTIA Security or equivalent (IAT-2)
Preferred Qualifications
Experience with USAF Cloud One or Platform 1
Experience withKnowledgeManagement
Cloud certificationsin AWS Azure Google or Oracle clouds
If youre looking for comfort keep scrolling. At Leidos we outthink outbuild and outpace the status quo because the mission demands it. Were not hiring followers. Were recruiting the ones who disrupt provoke and refuse to fail. Step 10 is ancient history. Were already at step 30 and moving faster than anyone else dares.
Original Posting:
January 23 2026For U.S. Positions: While subject to change based on business needs Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $82550.00 - $149225.00The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.
Required Experience:
Manager
Key Skills
- Editorial
- Catering
- B2C
- Camp
- Computer Engineering
About Company
Leidos is an innovation company rapidly addressing the world's most vexing challenges in national security and health. Our 47,000 employees collaborate to create smarter technology solutions for customers in these critical markets.
