Senior Account Director

POSITION SUMMARY:

The Sr. Client Director is the lead senior point of contact for large clients and is a trusted advisor to clients and the broader project and account teams. The Sr. Client Director applies a deep understanding of the Companys and the clients industry business and products and translates client needs into opportunities to provide additional solutions and drive revenue growth. This role ensures the smooth creative-led production of campaigns from briefing strategists and the creative team though to managing budgets and directing a dedicated account and project management team.

Please note this job requires you to go ONSITE and you MUST be exceptionally fluent in Portuguese and English

JOB RESPONSIBILITIES:
Owns senior-level relationships with clients and key agency players.
Establishes trusted advisor relationships with clients and colleagues.
Acts as a strategic partner providing counsel to assigned client(s) by demonstrating a deep understanding of their market and business sectors and their specific challenges and opportunities.
Provides thought leadership insights and perspectives that support client initiatives and align services and solutions with client needs.
Mentors coaches trains and develops the team through formal sessions and on an ad hoc basis.
Responsible for developing and delivering on the Account Plan though a client-centric orientation and across functional groups within the Matthews network.
Maintains existing business relationship with assigned clients by staying closely connected to internal project teams monitoring progress of ongoing client projects as needed and helping to address and resolve promptly accurately effectively and to the clients satisfaction any issues or problems that may arise.
Address client concerns and ensure the resolution of issues in a timely manner with follow-up when appropriate.
Regularly analyzes the profitability and growth of assigned client accounts through KPIs and other metrics; utilizes data in decision-making to maintain or improve account portfolio performance.
Creates strong and effective internal partnerships; collaborates across the business to ensure client needs are met and projects stay within scope budget timeline quality and other Key Performance Indicators (KPIs).
Communicates timely relevant information to employees as appropriate so they understand company performance business direction and initiatives and how they contribute to and benefit from the Companys success.
Sets high and clearly defined standards for direct reports; provides current objective and complete positive and constructive feedback and addresses performance concerns directly fairly and in a timely manner.
Ensures client retention is maximized by facilitating the delivery of custom tailored solutions to meet clients objectives and expectations.
Plans directs and coordinates activities of employee(s) to ensure goals or objectives are accomplished. Mentors coaches trains and develops team.
Additional duties as assigned.

QUALIFICATIONS:
Bachelors Degree in Sales Marketing or related field
Advanced degree (MBA Masters) preferred
10 years progressive experience managing client accounts in a Creative Design Agency (advertising marketing publishing film) Market Research firm or similar consulting Environment required
8 years in a leadership role or equivalent combination of education and experience
Routine travel is required including the potential for international travel
Experience in meeting or exceeding sales targets with new and existing clients.
Proven experience leading relationships and helping clients develop and deploy marketing communications within one or more industries.
Strong understanding of effective Creative Design practices trends techniques and processes across various touchpoints or mediums (e.g. MarComms in-store online mobile print direct).
High degree of proficiency MS Office Suite Outlook & Internet applications
Strong analytical prioritizing interpersonal problem-solving presentation budgeting project management (from conception to completion) & planning skills
Strong verbal and written communication skills (including analysis interpretation & reasoning)
Ability to develop and maintain collaborative relationships with peers and colleagues across the organization as well as internal and external clients
Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
Ability to work with and influence peers and senior management
Self-motivated with critical attention to detail deadlines and reporting.

Exceptionally fluent in Portuguese and English
Experience working across multiple regions and in the afore stated languages
Travel will be required about 12 times a year

PHYSICAL ASPECTS/WORK ENVIRONMENT:
Regularly required to stand; walk; sit; and talk hear and see.
Regularly/Occasionally lift and/or move up to 10 pounds.
* Reasonable accommodations may be made to enable individuals to perform the essential functions.

The Ontario pay range for this position is $154000 CAD to $164000 CAD annually. Ultimately in determining pay we will consider the successful candidates experience skills knowledge and other job-related factors.

We remain committed to ensuring equal opportunity in all aspects of employment including recruitment. We encourage applications from all qualified individuals particularly those who may contribute to the further diversification of our organization. If you require any form of accommodation during the recruitment process please do not hesitate to let us know. Together we strive to foster an environment where everyone can thrive and be their authentic selves.

Required Experience:

Director