Team Lead, Customer Engineering (SRE) Data Security

About Us:

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people data and AI agents connect across email cloud and collaboration tools. Over 80 of the Fortunelarge enterprises and millions of smaller organizations trust Proofpoint to stop threats prevent data loss and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.

How We Work:

At Proofpoint youll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:

Bold in how we dream and innovate

Responsive to feedback challenges and opportunities

Accountable for results and best in class outcomes

Visionary in future focused problem-solving

Exceptional in execution and impact

We are looking for an experienced Team Lead Customer Engineeringto own the operational success of DSPM in customer environments. This role is responsible for ensuring reliability scalability and predictability of the platform in production while acting as a direct technical advisor to customersduring deployments escalations and ongoing operations.

This is a hands-on technical leadership role that blends systems reliability observability and customer-facing engagement. The Team Lead will build and guide a small senior Customer Engineering team focused on making the existing product function reliably in real-world customer environments and ensuring customers clearly understand what is happening why and what comes next.

The role sits at the intersection of Engineering Product and customers with accountability for both technical outcomes and customer confidence.

Responsibilities

Own operational health and reliability of DSPM across customer environments

Act as a senior technical point of contact for customers during escalations and complex issues

Lead technical investigations and clearly communicate findings impact and resolution plans to customers

Serve as a trusted advisor on deployment architecture operational readiness and platform limitations

Define and maintain operational health signals and dashboards for customers and internal teams

Provide structured written feedback to Product and Engineering based on production and customer experience

Lead and mentor a team of Customer Engineers with high standards for technical and communication quality

Requirements

8 years of experience in SRE DevOps Platform Engineering or senior Technical Support roles

2 years of technical team leadership or mentorship experience

Strong hands-on experience operating cloud-native systems on AWS

Proven experience debugging complex distributed systems in production

Demonstrated ability to communicate clearly and directly with customers in high-pressure situations

Strong written communication skills including customer-facing summaries and internal technical documentation

Experience managing customer escalations end-to-end from diagnosis through resolution

Preferred

Experience in customer-facing roles supporting enterprise SaaS platforms

Background in security data platforms or regulated environments

Experience translating technical constraints into clear customer guidance

Why Proofpoint

At Proofpoint we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons youll love working with us:

• Competitive compensation

• Comprehensive benefits

• Career success on your terms

• Flexible work environment

• Annual wellness and community outreach days

• Always on recognition for your contributions

• Global collaboration and networking opportunities

Our Culture:

Our culture is rooted in values that inspire belonging empower purpose and drive success-every day for everyone.

We encourage applications from individuals of all backgrounds experiences and perspectives. If you need accommodation during the application or interview process please reach out to .

How to Apply

Interested Submit your application along with any supporting information- we cant wait to hear from you!

Consistent with Proofpoint values and applicable law we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge skills and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable compensation and/or equity. We offer a competitive benefits package including flexible time off a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year plus a three-week Work from Anywhere option.

Base Pay Ranges:

SF Bay Area New York City Metro Area:

California (excludes SF Bay Area) Colorado Connecticut Illinois Washington DC Metro Maryland Massachusetts New Jersey Texas Washington Virginia and Alaska:

All other cities and states excluding those listed above: