Client Services Manager

Milton Keynes - UK

Yearly Salary: GBP 28000 - 34000

Posted on: 20 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description

Client Services Manager

Permanent

Location: Hybrid 2 days in the office 3 days remotely Newport Pagnell

Salary: 27000 - 34000

Role Purpose

Working within the Employee Programmes team the Client Services Manager is responsible for the successful delivery of client programmes to a high standard while maximising revenue and profitability. The role focuses on client satisfaction and retention as well as identifying opportunities to grow existing accounts.

Key Objectives

Deliver high-quality client programmes that meet agreed objectives timelines and budgets
Ensure strong client relationships satisfaction and long-term retention
Identify and develop new revenue opportunities within existing client accounts
Maximise programme profitability through effective project and financial management

Key Responsibilities

Act as the lead contact for assigned client programmes
Oversee end-to-end programme delivery coordinating internal teams and suppliers
Act as an escalation point for participant and client queries
Own and deliver programme communication plans
Manage platform configuration reporting and website content
Ensure accuracy and security of programme and client data
Produce programme analytics and reports
Create design briefs and manage creative delivery
Work with technical teams to manage development requirements
Lead client meetings and follow-up actions
Project manage timelines records and communications
Coordinate global resources supporting programmes
Support financial management including invoicing
Identify and support account growth opportunities
Ensure work is scoped approved and accurately time recorded

Essential:

Significant client services experience
Strong project management capability
Budget and cost management experience
Excellent communication and interpersonal skills
Commercial awareness
Strong organisational and time management skills
Experience working with technology platforms and data

Desirable:

Experience in employee programmes or performance improvement
Data-driven or technology-enabled environment experience

Required Experience:

Manager

Job DescriptionClient Services ManagerPermanentLocation: Hybrid 2 days in the office 3 days remotely Newport PagnellSalary: 27000 - 34000Role PurposeWorking within the Employee Programmes team the Client Services Manager is responsible for the successful delivery of client programmes to a high stan...