ServiceNow Business Analyst
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Job Summary
Why Us
NewRocket is the AI-first Elite ServiceNow Partner that activates real value on the Now Platform. As a trusted advisor to enterprise leaders we combine industry expertise human-centered design and enterprise-grade AI to help organizations navigate change and scale with confidence. With two decades of experience guiding clients to realize the full potential of the ServiceNow AI Platform we are one of the largest pure-play ServiceNow partners uniquely focused on enabling enterprises to adopt AI they trustAI that delivers lasting business value.
We #GoBeyondWorkflowsto create new kinds of experiences for our customers.
Come join our Crew!
The Role
NewRocket is a global team made up of ServiceNow professionals who help our customers run and grow their ServiceNow environments. We are hiring aServiceNow Business Analyst.
We will provide support and guidance to get you up to speed on some of the most amazing projects! We provide official ServiceNow training so you can achieve multiple certifications. We will set expectations for what success looks like. Then we will allow you use your skills and experience to come up with innovative solutions to achieve customer goals.
We are #GoingBeyond Come join our crew!
What You Will Be Doing
Understand and document business requirements and user stories for ServiceNow implementations
Prepare test scenarios test cases and test scripts aligned to business processes
Perform functional regression and UAT testing on ServiceNow modules
Validate configurations across ITSM (Incident Problem Change Catalog)
Coordinate with developers stakeholders and end users during UAT cycles
Track log and manage defects using ServiceNow/JIRA
Ensure solutions meet business compliance and quality standards
Support release validation and post-deployment testing
Required Skills
Strong experience as a Business Analyst / Test Analyst on ServiceNow
Hands-on knowledge of ServiceNow ITSM modules
Expertise in test case design execution and defect management
Understanding of Agile/Scrum methodologies
Good documentation and stakeholder communication skills
Good to Have
Experience with ATF (Automated Test Framework)
Exposure to CSM HRSD or ITOM
ServiceNow CSA certification
Education:
- A four-year undergraduate degree in Computer Science Computer Engineering Information Systems or demonstrated work experience
Certifications & Knowledge
The candidate must be willing and able to continue their education within the ServiceNow platform and beyond. It is expected that the candidate will be able to complete ServiceNow competency Certifications as well as Module Accreditations.
Preferred Certifications:
- ServiceNow CSA certification
We Take Care of Our People
NewRocket is committed to a diverse and inclusive value and celebrate diversity believing that every employee matters and should be respected and are proud to be an equal opportunity workplace and affirmative action employer committed to providing employment opportunity regardless of sex race creed color gender religion marital status domestic partner status age national origin or ancestry physical or mental disability medical condition sexual orientation pregnancy citizenship military or Veteran individuals with disabilities who would like to request an accommodation please contact .
Required Experience:
IC
Key Skills
- SQL
- Agile
- Business Analysis
- Visio
- Waterfall
- Business Process Modeling
- Requirements Gathering
- User Acceptance Testing
- Business requirements
- SDLC
- Systems Analysis
- Data Analysis Skills
About Company
NewRocket is a full-service, elite ServiceNow partner that helps enterprise leaders solve their toughest business problems and navigate change with confidence.
