Position: Lead Analyst
Experience: 8- 10 Years
Category: Software Development/ Engineering
Shift: 10 AM to 7 PM (No Night Shift)
Main location: Whitefiled (Airbus Office) Karnataka Bangalore 3 Days Mandatory Work from Office
Position ID/SOs: J0126-0997
Employment Type: Full Time
Role : Lead Technology Specialist - ServiceNow CMDB/ITOM
Experience (in yrs) : 8-10 years Role Description: CMDB Technical Analyst will be part of the Information Management (IM) function.
The CMDB Technical Analyst is responsible for administering and executing the configuration management changes ensuring CMDB data integrity & robustness. This role works closely with the IT ServiceNow System Admin and all process owners within addition the consultant should be experienced in stakeholder management to gather analyse and launch requirements related to ITSM ITOM and CMDB/Asset areas. The consultant will work in an international distributed and multi-functional team; using an agile mindset and methodology. The ideal candidate should possess strong technical expertise in external data source integrations ITOM discovery OT Module and along with a solid understanding of SAM Module.
Qualification Overall Experience of 8-10 years relevant experience in an IT Industry.
5 years ServiceNow experience with a focus on IT Service Management (ITSM) 5 years experience in ServiceNow CMDB ITOM SAM (Software Asset Management) & HAM (Hardware Asset Management) Module
Education: Bachelors in Technology Engineering
Experience with Servicenow CMDB CSDM Discovery & Service Mapping.
Strong understanding of IT infrastructure and components (servers networks applications)
Experience defining documenting and implementing CMDB governance processes and procedures and ensuring that the processes are followed
Experience defining documenting and implementing CI Data audits
Experience managing CI data in a ServiceNow CMDB
Experience creating CI Data Health reports identifying and resolving CI data gaps to maintain CI data integrity Experience & Competences
Collaborating with stakeholders to identify and implement improvements to the CMDB.
Experience in Agile Methodology
Excellent communication and collaboration skills
ITIL certified and Strong experience of ITIL processes
Certified ServiceNow Admin (CSA) CMDB Fundamentals ITOM Discovery
Service Management
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Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our teamone of the largest IT and business consulting services firms in the world.
Required Experience:
IC
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