Carrier Sales Associate

Southfield, MI - USA

Monthly Salary: Not Disclosed

Posted on: 20 hours ago

Vacancies: 1 Vacancy

Job Summary

Full-time

Description

Are you on the search for a rewarding career that is passionate about delivering positive experiences We invite you to join our dynamic team.

Why RJ Logistics People-Centric. Customer-Obsessed. Growth-Driven.

At RJ Logistics we believe in being Better Than Yesterday. We value integrity curiosity and collaborationand we invest in our peoples success.

Hybrid or remote flexible workplace
Competitive base uncapped commission benefits package
Awesome co-workers & culture!

Summary

The Carrier Sales Associate (CSA) will be responsible for establishing expanding and maintaining relationships with quality carriers. This role involves sourcing new carriers managing a strong carrier network negotiating rates and ensuring timely and efficient transportation services to deliver a positive end-to-end experience for our clients. An ideal candidate will have strong communication skills and professional grit to succeed in a fast-paced environment managing multiple tasks simultaneously.

Duties and Responsibilities

Relationship Management: Build and maintain relationships with carriers dispatchers and load planners. Maintain constant contact with carriers to secure additional truck capacity and manage existing business. Act as a primary liaison between drivers and customers to resolve issues and ensure satisfaction.
Carrier Sourcing and Procurement: Identify source and procure new carrier relationships to expand the carrier network. Utilize TMS and other software tools to make informed carrier selection and load assignment procurement decisions. Ensure accurate completion of assigned loads including coding of accessorial charges. Negotiate rates and service agreements for both spot and dedicated business.
Service Excellence: Manage the carrier network to ensure high service levels and customer satisfaction. Strategically match available carrier equipment with open loads to maximize efficiency. Track and monitor shipments to ensure on-time delivery. Promptly and effectively address research and resolve any transportation needs or issues.
Expectation Management: Confirm that each partner carrier has an adequate understanding of all customer and company expectations on each load at the point of dispatch. Ensure shipment details and process instructions are accurately communicated promptly responded to escalated tracked and monitored via applicable communication method or TMS.
Data & Technology Utilization: Navigate internal and external customer TMS and related technology tools ensuring all transactions documentation and interactions are accurately recorded and compliant with company standard operating procedures
Collaboration and Communication: Partner with internal teams to collaborate aligning carrier capacity with customer demands and operational goals. Communicate effectively with associates from other shifts to ensure seamless operations.
Market Trends: Stay up to date on the industry and market with the ability to adapt to the ever-changing market conditions.
Additional Duties: Perform other responsibilities and duties as assigned to support the overall logistics and sales functions.

Requirements

Knowledge Skills Abilities and Behaviors

Strong organizational and administrative skills to manage multiple shipments and deadlines.
Basic problem-solving abilities to handle disruptions in shipping schedules or other logistics issues.
Accuracy in tracking shipments updating records and managing documentation.
Well-developed interpersonal skills and service skills with the ability to always uphold professionalism respectful treatment of peers and customers. Take personal responsibility and keep commitments.
The ability to quickly adjust to new conditions priorities or challenges in a dynamic work environment.
Excellent verbal and written comprehension skills.
Thrives in a team based collaborative environment with an independent result focus.

Education and Experience

High school diploma or GED required. Bachelors degree in a Business Supply Chain or related field preferred.
Familiarity with Transportation Management System (TMS) and basic understanding of the logistics industry.
Prior experience in logistics transportation sales or a service-focused role preferred.
RJ Logistics LLC is proud to be an Equal Opportunity Employer. We celebrate diversity and are dedicated to fostering an inclusive environment for all employees. We are committed to providing reasonable accommodations for individuals with disabilities throughout the application process and during employment. Should you need assistance or an accommodation please contact HR at

Required Experience:

Full-timeDescriptionAre you on the search for a rewarding career that is passionate about delivering positive experiences We invite you to join our dynamic team.Why RJ Logistics People-Centric. Customer-Obsessed. Growth-Driven.At RJ Logistics we believe in being Better Than Yesterday. We value inte...