Employment Type:

Shift:

Description:

Hours:

• Monday - Friday 6:30am3pm

• Every other Saturday 7am-2pm

• 5 hours off weekdays

Highlights and Benefits:

Position purpose:

Provides a welcoming and resourceful presence as the first contact for patients families friends and visitors. Requires outstanding communication critical-thinking and problem-solving skills exceptional knowledge of the hospitals mission and values as well as a passion for excellence. displays a high energy can-do attitude in a highly visible position requiring a professional presence. Ability to perform basic patient care responsibilities to support experience and safety of our guests

Minimum qualifications:

• High school diploma or equivalent combination of experience and education.

• Two years guest/customer services experience

• Ability to work w/interruptions while maintaining an excellent customer focus. Organizational and multi-tasking skills. Attentive to detail. Demonstrated experience with Microsoft office products (word processing spreadsheets database and presentation software). Professional presence and vocabulary. Pleasant and helpful demeanor. Interpersonal and positive. Self directed and ability to exercise independent judgment. Team player.

What the Hospitality Representative will do:

• Communicates and collaborates with patients visitors and families in a professional and helpful manner.

• Acknowledges and greets people in a warm and inviting manner as they approach the main desk. Gives accurate information and directions to patients visitors and families.

• Follows screening guidelines to ensure only appropriate access is granted to patients visitors and colleagues.

• Understands how to perform basic tests such as temperature screenings for patients visitors and colleagues.

• Ability to assess patients condition and determine if safety guidelines (such as masking) cannot be met.

• Ability to de-escalate patient and visitor concerns related to safety guidelines in place and escalate those concerns to the appropriate resources if needed. Maintains a clean environment through routine cleaning of entrance and screening tables as needed

• Demonstrates the ability to make high level assessments of a patient or visitors medical condition and necessitate next steps to support their experience and safety. (Wheelchair assistance inability to comply to safety guidelines etc.)

• Answers phone calls in a warm and inviting manner and patches calls to appropriate staff

• Follows all guidelines for overhead paging as needed for security and life safety code

Our Commitment

Rooted in our Mission and Core Values we honor the dignity of every person and recognize the unique perspectives experiences and talents each colleague brings. By finding common ground and embracing our differences we grow stronger together and deliver more compassionate person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other status protected by federal state or local law.