Manager, Software Engineering Retail Systems (Omni)

WHY JOIN ALO

Mindful movement. Its at the core of why we do what we do at ALOits our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat making their lives and their communities better. Thats the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.

Overview

• Were seeking an experienced Engineering Manager to lead our Retail Systems engineering team.

• Own the technical vision roadmap and delivery of systems that power Alos store operations and omnichannel retail experiences.

• Work at the intersection of retail technology store launches physical store operations and platform reliability.

• Partner closely with internal teams and external vendors to ensure store systems are scalable reliable and operationally effective.

• This role requires strong technical judgment hands-on architecture experience and proven people leadership in a retail/store systems context with a pragmatic mindset for real-world store environments.

Responsibilities

• Lead grow and coach a team of engineers (ICs and senior engineers) fostering a high-performance ownership-first culture.

• Recruit retain and mentor strong engineering talent; run performance reviews and career development plans.

• Promote engineering excellence accountability and continuous learning across the team.

• Own the Retail Systems technical roadmap and delivery aligning priorities with business store operations and omnichannel goals.

• Translate complex business and operational requirements into scalable reliable and maintainable technical solutions.

• Provide architectural and technical leadership for store-facing systems including POS inventory receiving and omnichannel order fulfillment (ship-from-store BOPIS returns cancellations).

• Deep dive into technology requirements for store launches and expansions including localization regional compliance taxation and operational readiness where applicable.

• Own technical readiness for store launches including go-live planning cutover execution launch checklists and post-launch hypercare.

• Support date-driven store launches including after-hours or weekend cutovers when required.

• Partner closely with Retail Operations ERP Franchise Management Store Operations Product and Finance.

• Collaborate directly with store managers and store teams to understand operational pain points and deliver pragmatic easy-to-adopt technology solutions.

• Ensure systems work effectively in physical retail environments including POS systems store hardware peripherals and unreliable network conditions.

• Partner with Operations to support training rollout communication and adoption of new store-facing tools.

• Evaluate RFP and select external vendors and technology partners that meet both current and future retail requirements.

• Own technical relationships with third-party vendors including reliability SLAs performance and risk management.

• Assess vendor lock-in risks and ensure systems are designed with resiliency and exit strategies.

• Establish and monitor service-level objectives (SLOs/SLAs); reduce order failures and improve MTTR.

• Oversee monitoring alerting and observability across retail systems using tools such as Splunk and New Relic.

• Own on-call rotations incident management postmortems and continuous improvement initiatives.

• Plan and execute for peak retail events (promotions holidays major launches) and enforce change discipline during critical retail windows.

• Drive best practices for testing CI/CD release management and infrastructure-as-code.

• Ensure accuracy auditability and reconciliation of inventory order and financial data across store systems ERP and order platforms.

• Maintain strong security access controls and compliance standards for systems used in physically accessible store environments.

• Manage technical debt while ensuring platform stability security and compliance.

Qualifications

• 9 years of software engineering experience with 2 years in an Engineering Manager or people-manager role.

• Bachelors degree in Computer Science Engineering or equivalent practical experience.

• Strong domain experience in Retail systems store operations and omnichannel commerce.

• Experience delivering and operating store-facing systems such as POS inventory receiving and order fulfillment.

• Experience integrating with ERP OMS loyalty platforms POS systems and third-party vendors.

• Strong understanding of distributed systems event-driven architecture idempotency retries eventual consistency and transactional patterns.

• Hands-on architectural experience with microservices using REST/gRPC APIs.

• Experience with relational databases and appropriate use of NoSQL systems (e.g. Oracle MySQL DynamoDB).

• Familiarity with event-streaming platforms such as Kafka.

• Proven ownership of system reliability monitoring alerting and operational metrics.

• Experience with observability and alerting tools such as Splunk and New Relic.

• Experience shipping software in cloud environments (AWS GCP or Azure) and container orchestration (Kubernetes).

• Working knowledge of modern engineering stacks (Java/Spring Python) and CI/CD tooling.

• Understanding of payment processing settlement taxation and retail compliance considerations.

• Experience with omnichannel retail workflows including store fulfillment ship-from-store buy-online-pick-up-in-store (BOPIS) split shipments cancellations and returns.

• Demonstrated ability to hire develop and retain high-performing engineering teams.

• Strong ownership mindset with accountability for customer store and business outcomes.

• Data-driven decision maker with a bias for action and pragmatic engineering judgment.

• Excellent cross-functional communication and stakeholder management skills including presenting to senior leadership.

• Collaborative empathetic leader with strong conflict-resolution skills.

• Comfortable operating in fast-paced imperfect retail environments where store impact and customer experience are paramount.

The base salary range for this position is $188000-$235000 per year which represents the current range for the base salary for this exempt position. Please note that actual salaries will vary based on factors including but not limited to location experience and performance. As such on occasion and when applicable there is the possibility that the final agreed-upon base salary may be outside of the upper end of the range. Please also note the range listed is just one component of the companys total rewards package for exempt employees. Other rewards may include performance bonuses long term incentives a PTO policy and many other progressive benefits.