Senior Manager, Medical Information Technology Operations Lead

At Gilead were creating a healthier world for all people. For more than 35 years weve tackled diseases such as HIV viral hepatitis COVID-19 and cancer working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the worlds biggest health challenges and our mission requires collaboration determination and a relentless drive to make a difference.

Every member of Gileads team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions and were looking for the next wave of passionate and ambitious people ready to make a direct impact.

We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future you are the key driver in evolving our culture and creating an environment where every employee feels included developed and empowered to fulfil their aspirations. Join Gilead and help create possible together.

Job Description

At Gilead our pursuit of a healthier world for all people has yielded a cure for hepatitis C revolutionary improvements in HIV treatment and prevention as well as advancements in therapies for viral and inflammatory diseases and certain cancers.

We set and achieve bold ambitions in our fight against the worlds most devastating diseases united in our commitment to confronting the largest public health challenges of our day and improving the lives of patients for generations to come.

Reporting to the Executive Director of Global Medical Affairs Technology this individual will be responsible for driving delivery of Medical Information technologies and platforms that support end to end inquiry intake case management fulfillment and performance measurement. This leader partners closely with Medical Information Medical Affairs Excellence Medical Affairs Affiliate leaders Global Medical Strategy and Operations call center partners and IT to implement scalable compliant and efficient systems.

This role advises internal stakeholders on how to enable Medical Information capabilities through enterprise platforms optimized process flows and data driven insights. Key to success is aligning systems to service level expectations regulatory requirements and operational metrics while continuously adapting solutions to evolving Medical Affairs and Medical Information needs. The role operates in a highly matrixed environment and cultivates strong tool advocacy with senior leadership.

While system responsibilities may evolve the initial focus is on Medical Information and inquiry management platforms such as Veeva Med Inquiry Veeva Vault MedDocs and related call center and case management technologies.

Responsibilities include but are not limited to:

• Lead the implementation enhancement and ongoing support of Medical Information systems that enable inquiry intake triage response development fulfillment and case closure across channels including call centers digital and field initiated requests.

• Own and maintain the product roadmap for assigned Medical Information platforms by leading internal demand intake external benchmarking and technical evaluations in partnership with the Executive Director of Medical Affairs Technology.

• Partner with Medical Information Medical Affairs Medical Excellence Medical Governance and call center stakeholders to gather document and translate business requirements into scalable system solutions and optimized process flows.

• Design and refine end to end Medical Information workflows including case routing prioritization SLA management escalation paths and audit readiness within compliant system configurations.

• Support system maturity by standardizing delivery templates operating models reporting frameworks and governance processes across regions and affiliates based on business needs.

• Provide program and project leadership by managing scope timelines dependencies testing validation communication and risk for the assigned Medical Information technology portfolio.

• Lead complex system implementations and enhancements with broad scope and high impact ensuring alignment to business objectives regulatory expectations and budget while providing regular status reporting to the Executive Director of Medical Affairs Technology.

• Serve as the subject matter expert for assigned Medical Information platforms educating stakeholders on system capabilities and identifying opportunities to improve efficiency quality and insight generation.

• Balance platform considerations such as performance scalability data integrity integration and cost with business needs including speed to delivery usability and evolving functional requirements.

• Establish and maintain strong cross functional working relationships and communication models with Medical Information operations affiliates vendors IT and governance bodies.

• Contribute to and advise on global governance standards SOPs and validation approaches for Medical Information systems and capabilities.

• Balance long term platform vision with near term delivery making informed decisions on investment enhancement and sustainment to support Medical Information outcomes.

Knowledge Experience and Skills:

• BS or BA degree with 8 or more years of experience or MS or MA degree with 6 or more years of experience

• 3 to 5 years of experience in product management CRM Medical Information systems analytics or technology modernization including requirements definition and execution

• Hands on experience implementing administering or enhancing Medical Information or inquiry management platforms such as Veeva Med Inquiry Salesforce and have worked with ancillary platforms like Veeva MedComms or similar systems preferred

• Experience supporting or integrating Medical Information call center operations including case workflows SLAs reporting and vendor coordination

• Experience translating business needs into system requirements user stories and delivery plans across cross functional teams

• Experience implementing or upgrading enterprise platforms including data integrations reporting and emerging capabilities such as AI enabled triage or analytics

• Global or in market Pharma or Biopharma experience preferred

• Demonstrated experience leading programs from concept through execution validation and sustainment

• Strong communication skills with the ability to explain complex systems and processes clearly to diverse audiences

• Demonstrated ability to drive change management and adoption for regulated systems

• Strong relationship building skills with senior leaders and cross functional partners

• Highly organized with strong attention to detail accuracy and clarity

• Uncompromising ethical standards and conduct

• Ability to motivate teams and foster collaboration across functions and geographies

Location

This is a site based role in Foster City CA at our global headquarters.

People Leader Accountabilities:

• Create Inclusion -knowingthe business value of diverse teams modeling inclusion and embedding the value of diversity in the way they manage their teams.

• Develop Talent - understand the skills experience aspirations and potential of their employees and coach them on current performance and future potential. They ensure employeesare receivingthe feedback and insight needed to growdevelopand realize their purpose.

• Empower Teams - connect the team to the organization by aligning goals purpose and organizationalobjectives and holding them to account. They provide the support needed to remove barriers and connect their team to the broader ecosystem.

For additional benefits information visit:

Eligible employees may participate in benefit plans subject to the terms and conditions of the applicable plans.

For jobs in the United States:

Gilead Sciences Inc. is committed to providing equal employment opportunities to all employees and applicants for employment and is dedicated to fostering an inclusive work environment comprised of diverse perspectives backgrounds and experiences. Employment decisions regarding recruitment and selection will be made without discrimination based on race color religion national origin sex age sexual orientation physical or mental disabilitygenetic information or characteristic gender identity and expression veteran status or other non-job related characteristics or other prohibited grounds specified in applicable federal state and local order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Era Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact for assistance.

For more information about equal employment opportunity protections please view theKnow Your Rights poster.

NOTICE: EMPLOYEE POLYGRAPH PROTECTION ACT
YOUR RIGHTS UNDER THE FAMILY AND MEDICAL LEAVE ACT

Gilead Sciences will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer (c) consistent with the legal duty to furnish information; or (d) otherwise protected by law.

Our environment respects individual differences and recognizes each employee as an integral member of our company. Our workforce reflects these values and celebrates the individuals who make up our growing team.

Gilead provides a work environment free of harassment and prohibited conduct. We promote and support individual differences and diversity of thoughts and opinion.

For Current Gilead Employees and Contractors:

Please apply via the Internal Career Opportunities portal in Workday.