QTC Systems Analyst

• Named the #1 Restaurant POS by G2(Fall 2025) based on ratings from real users
• Rated thetop-rated point-of-sale(POS) for restaurants bars retail and small businesses by Capterra users
• AwardedGreat Places to Workand Built InsBest Workplacesfor multiple years running

As an Enterprise Transformation Quote-to-Cash Systems Analyst you will support the business systems needs (including Salesforce Integrations Hub and NetSuite and future applications) collaborate with SpotOns user community and leadership to identify and document stories related to processes needing improvement or enhancement requests in our ongoing efforts to enhance end-to-end operational processes within and across teams. The perfect candidate will be meticulous possess excellent follow-up skills and excel in coordination to ensure the precision of desired outcomes. The Quote-to-Cash Systems Analyst will play a crucial role in developing new team members investigating/reporting issues and working with stakeholders to document and develop ideal candidate will have proven experience working with diverse teams demonstrate excellent leadership and domain expertise great communication skills and a desire for continual improvement.

On a daily basis you will:

• Supports the business via Jira tickets in investigating resolving and escalating (when necessary) Salesforce issues and errors.
• Collection of requirements bug details and documentation.
• Configure and Enhance our Quote and Proposal capabilities using DealHub.
• Work with Stakeholders to document user stories as they apply deliverables to requests for fixes or enhancements within SpotOns end-to-end processes.
• Maintain a highly available Quote/Proposal process for our 600 AE team using DealHub and Salesforce
• Deep understanding of how to map business processes within our back-office systems while being able to explain technical elements to non-technical personnel verbally and in writing.
• Researches documents and completes requirements for SFE JIRA projects.
• Manages UAT in QA for each release and documents acceptance/feedback to ensure successful deployments for SFDC and DealHub processes.
• When given a task consider all relevant stakeholders and the processes leading to and from the requested changes.
• Weekly status communications to the Project Manager for broader team communication.
• Ability to convey knowledge of DealHub and Salesforce and how it can apply to the solutionguided requirements development and stakeholder education.
• Create end-user training content and collaborate with Enablement for deliverable development and collaboration on Sales and CRM (SFDC) processes.
• Works with Business Specialists to develop skills in story writing requirements refinement along with overall process and technology knowledge expansion.

What skill are we looking for

• 5 years of experience in a Business Analyst Consulting or Dealhub/Salesforce Administrative related position
• Willing to come into our Kraków office 3 times per week
• Flexibility with working hours ideally availability from 12 PM to 8 PM CET
• Able to multitask prioritize and manage time efficiently
• Goal-oriented organized team player
• Encouraging to team and staff; able to mentor and lead
• Excellent verbal and written communication skills
• Pays strict attention to detail
• Good interpersonal and presentation skills for interaction with all levels of management
• Capacity to accept and utilize constructive criticism
• Alignment with our companys values
• Fluency in English and Polish (written and verbal).

Heres a bit about what we have to offer:

• Competitive pay: 7900 - 9900 PLN gross on CoE
• Access to e-learning platforms.
• Fully paid private healthcare in LuxMed.
• Access to the Worksmile platform with a monthly top-up.
• Subsidized access to breakfast and lunch through the vending machine in Kraków office and lunches in Gdańsk office once a week.
• A laptop and essential work equipment provided by the company.
• New modern bright and comfortable office space in the city centre.
• A lot of free parking spots around the office.
• Access to the companys library.
• Great working atmosphere.
• Chill out room with a PlayStation and games.
• Free snacks and beverages in the kitchen.
• Company parties and social activities.
• Employee referral program.
• Relocation Package within Poland.

The controller of your personal data included in your job offer and others collected during the recruitment process is SpotOn Poland spółka z ograniczoną odpowiedzialnością with its registered office in Kraków Aleja 29 listopada 20 31-401 Kraków e-mail address:
. We will process your personal data for the purpose of current or if you voluntarily agree also future recruitment processes. More information about how we proccess your data including the basis for processing and your rights in relation to the processing can be found on our website: podanych danych osobowych w tym danych zawartych w dokumentach aplikacyjnych i zebranych w toku procesu rekrutacji jest SpotOn Poland Sp. z o.o. z siedzibą w Krakowie (ul. Aleja 29 listopada 20 31-401 Kraków; adres e-mail do kontaktu:
. Dane osobowe będą przetwarzane w celu realizacji obecnych lub jeżeli wyrazisz na to dobrowolną zgodę także przyszłych procesów rekrutacji. Więcej informacji o tym jak przetwarzamy Twoje dane w tym także informacje o podstawach prawnych przetwarzania oraz o prawach przysługujących Ci w związku z przetwarzaniem danych znajdziesz na stronie:
will never ask candidates to pay fees purchase equipment or share sensitive personal or financial information during the hiring process. All legitimate communication from our recruiting team will come from an official company email address (@). If something seems suspicious please contact us at.

SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race religion gender gender identity sexual orientation national origin age military or veteran status disability or any other characteristic protected by applicable law.

SpotOn is an E-Verify company.