Fraud Prevention Specialist, Chase Travel

Shape the future of fraud prevention by joining a team dedicated to protecting our customers and business. Be at the forefront of innovative fraud detection and resolution while developing your expertise in analytics and customer service. Unlock your potential with opportunities for growth and advancement. Make your mark by contributing to a culture of security and excellence.

As a Fraud Prevention Specialist III in Chase Travel you play a vital role in safeguarding our gift card merchandise and travel products. You will use your analytical skills to detect and resolve fraud collaborate with team members to enhance security measures and deliver outstanding service to our customers. You will have the opportunity to contribute ideas for process improvements and work with a variety of tools and systems. We value your expertise and commitment to maintaining a secure and trusted environment.

Job Responsibilities

• Research and analyze customer accounts to detect and prevent fraud
• Identify and investigate valid and fraudulent transactions
• Recommend and support implementation of enhanced security procedures
• Research and report on advanced security options to management
• Serve as a primary contact for customer escalations related to fraud
• Respond promptly to customer inquiries via telephone and email
• Handle escalated issues and resolve them within established guidelines
• Accurately enter and update member data and case details in systems
• Track solutions and maintain up-to-date records
• Share suggestions for process improvements with management
• Maintain comprehensive knowledge of programs tools and systems supporting fraud analytics and prevention
  

Required Qualifications Capabilities and Skills

• Minimum three years of experience in a customer-focused role in the travel industry
• Experience with travel and global distribution systems (GDS) such as Sabre and Worldspan.
• Minimum two years of experience in applied behavior analysis and data analytics
• Demonstrated ability to implement standard concepts practices and procedures in fraud prevention
• Effective verbal and written communication skills with customers and colleagues at all levels
• Intermediate to advanced proficiency in Microsoft Excel PowerPoint Word and Visio
• Strong analytical problem-solving and interpersonal skills
• Ability to handle multiple and shifting priorities
• Ability to work independently and as part of a team
• Willingness and ability to work nights and weekends
  

Preferred Qualifications Capabilities and Skills

• Prior experience in fraud prevention
• General understanding of loyalty programs and industry requirements
• Experience with Agent workbench tools and customer service applications