Parking and Transportation Customer Service Representative
Share
Job Location:
Boca Raton, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Apply now to join FAU on its race to excellence.
For more information on everything FAU has to offer please visit
Note: Current FAU employees must apply as an internal applicant by logging into their existing Workday employee account.
Position Summary:
Florida Atlantic Universitys Business Services is seeking a Parking and Transportation Customer Service Representative - Boca Raton FL.
This position reports to the Associate Director of Parking and Transportation and will be responsible for providing first-line customer service to students faculty staff and visitors regarding general parking and transportation matters.
Summary of Responsibilities:
Provides first-line customer service to students faculty staff and visitors regarding general parking and transportation matters.
Provides day-to-day contact interaction standard policy/procedural information.
Performs routine problem resolution on matters pertaining to parking and transportation issues.
Oversee direct front-desk customer assistance in a high volume fast-paced environment; directs and provides information to customers; calmly facilitates the resolution of customer complaints in an often-volatile environment.
Establishes and manages faculty/student accounts as appropriate to the individual position within the prescribed policy and procedural guidelines.
Handles and monitors account transactions and associated documentation; investigates and resolves or refers account problems and discrepancies as appropriate.
Research and resolve customer issues or recommend solutions to management.
Monitors all incoming communications via email or telephone and either respond or refers to appropriate responder for resolution.
Maintains vigilance with respect to potential security problems such as fraud or inappropriate customer behavior and alerts and coordinates with management security personnel and/or police as per established procedures in the event of a security situation.
Maintains records of service desk transactions and prepares routine and ad-hoc activity reports to management as required.
May provide specified customer services in locations remote to the central office as appropriate to the objectives and requirements of the individual position.
Performs miscellaneous job-related duties as assigned.
FAU Benefits and Perks:
If Benefits & Perks are important to you then FAU is the place to be! Working at FAU has its perks! In addition to helping drive change and having a positive impact by supporting our students staff and faculty FAU offers:
Excellent benefit packages including Medical (PPO/HMO $50 per month single & $180 per month family) Dental Vision Life Insurance Flexible Spending plans Employee Assistance Program (EAP) and much more.
State retirement options including tax-deferred annuities and Roth 403(b) plans.
State employees Public Service Loan Forgiveness (PSLF) program - work arrangement plans - Leave Pool Program
Paid time off (eligible employees) including vacation and sick leave 1 personal day 9 paid holidays and paid winter break (at Presidents discretion).
Paid Community Engagement Volunteer Service Day - Educational Scholarship Program (EESP) for eligible Staff/Faculty - Tuition assistance after 6 months of full-time employment. For in-unit faculty the EESP program may be extended to spouses and dependent children (eligibility rules apply).
For details on FAUs amazing offers visit us at Living in Palm Beach County:
The goal is to provide local employers and new employees in the area a comprehensive guide with places to live. View it here: Qualifications:
High School diploma and 3 years of work experience directly related to the duties and responsibilities.Knowledge Skills and Abilities Required: Must have computer knowledge experience with MS Office Suite Excel Outlook Teams and ability to learn various software related to Parking and Transportation processes. Must have customer service experience.
Salary:
$37440.00 per year.College or Department:
Parking and TransportationLocation:
Boca RatonWork Days and Hours:
Monday - Friday 8:00 a.m. - 5:00 p.m.Application Deadline:
Special Instructions to Applicant:
APPLICATION DOCUMENTS REQUIRED:Resume
OFFICIAL SEALED TRANSCRIPTS REQUIRED:
Final candidate will be required to have official sealed transcripts and original NACES evaluation if applicable sent from their educational institution to Human Resources prior to the start of employment.
PRE-EMPLOYMENT SCREENINGS REQUIRED:
Selected candidates must successfully complete and pass all employment screenings prior to the start of employment. Employment screenings may include a criminal background check (level I and level II) motor vehicle check credit check reference checks alcohol and drug screening check.
REQUEST FOR ACCOMMODATIONS:
Individuals with disabilities requiring accommodations may contact the Office of Civil Rights and Title IX at or send an email at To contact Human Resources please call . For communication assistance call 7-1-1.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Florida Atlantic University (FAU) is a student-centered public research university committed to empowering students who want to make a difference.
