IT Service Delivery Technician II

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23000 employees operating in over 150 countries Xylem is at the forefront of addressing the worlds most critical water challenges. We invite passionate individuals to join our team dedicated to exceeding customer expectations through innovative and sustainable solutions.

Were Hiring for an IT Service Delivery Technician!

If you are excited and passionate about helping #LetsSolveWater consider joining our team today! Xylem Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the worlds most challenging water issues. We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions. At Xylem you will have the opportunity to solve water by participating in our paid Volunteer Program Xylem Watermark!

THE ROLE: This role provides technical support to the organizations internal users of computer applications hardware and network (e.g. PCs servers mainframes); deploys end point hardware and software products and services answers questions regarding system procedures online transactions and systems status; collaborates with other teams within IT in order to restore service and/or identify problems; and maintains a troubleshooting tracking log ensuring timely resolution of problems. We offer a full benefits package to include Flexible Time Off (FTO) for salaried positions health dental vision investment savings plan and additional miscellaneous benefits.

CORE RESPONSIBILITIES: To perform the job successfully an individual must be able to perform each essential duty satisfactorily.

• Monitor the Help Desk ticketing system and provide timely assistance to customers with incidents events problems requests and projects.
• Prepare timely documentation of issue resolution.
• Deploy computers printers multifunction devices scanners faxes VoIP phones and mobile devices.
• Manage all computers operating systems and software required by end-user.
• Ensure connectivity of all equipment including workstations servers phones mobile devices printers scanners faxes and multifunction devices.
• Manage end user accounts permissions and access rights in accordance with best-practices regarding privacy security and regulatory compliance.
• Anticipate mitigate identify troubleshoot and resolve hardware and software problems with computers input/output fleet voice and video equipment. Escalate incidents as necessary.
• Analyze the performance of the supported devices identify and report common issues to the appropriate support groups.
• Work with business partners and other IT support teams to schedule and perform software and hardware improvements upgrades reconfigurations and/or purchases.
• Provide IT services for end users including visitors within the assigned region.
• Assist with resolving security related issues.
• Exchange information and knowledge related to IT services with other members of the support team.
• Ensure the integrity and security of enterprise data on host computers and during data transfer in accordance with business needs and industry best-practices regarding privacy security and regulatory compliance.
• Coordinate the implementation of desktop and server systems with other infrastructure and applications teams utilizing industry best practices to meet corporate objectives.
• Practice network asset management as per documented processes.
• Support application development teams throughout project lifecycles.
• Perform other duties and special projects as assigned by the team lead.

QUALIFICATIONS:

• Bachelors Degree in MIS or Computer Science preferred or relevant concentration with 3-5 years of experience; or 3 to 4 years relevant and equivalent business or IT experience.
• ITIL knowledge preferred Certification a plus.
• Working technical knowledge of current systems software protocols and standards including Microsoft Intune Directory Services Microsoft M365 Windows 10/11 Microsoft Office 365 tools Cisco Networking mobile communications Service Now Ticketing system etc.
• Hands-on software and hardware troubleshooting experience.
• Knowledge of applicable data privacy practices and laws.
• Experience working within a team-oriented collaborative environment.
• A Network Microsoft Cisco or other relevant technical certifications a plus.

DAY IN THE LIFE:

In this role the working environment is generally in an office setting. The physical demands may include but are not limited to moving around in an office environment frequent oral communication close vision and ability to operate office addition this role may include approximately 10% or less travel.

At Xylem we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resources Groups (ERG). Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Xylem prohibits discrimination harassment of any kind and does not discriminate in employment on the basis of race color religion sex or sexual orientation (including pregnancy and gender identity) national origin political affiliation marital status medical conditions or disability genetic information age or other non-merit factors.

Join the global Xylem team today! Xylem is a team creating advanced technology solutions to the worlds water challenges through developing new technologies and services that will improve the way water is used conserved and re-used in the future is central to our work. Our products and services move treat analyze monitor and return water to the environment in public utility industrial residential and commercial building services settings. Xylem also provides a leading portfolioofsmart metering network technologies and advanced analytics solutions for water electric and gas utilities.

Disclaimer: The information listed within this job description is designed to indicate the general nature of work expected for this position and shall not be viewed as a comprehensive inventory of all duties responsibilities and qualifications required in this position. Employees must be able to perform the essential functions of the position satisfactorily and if requested reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship. Xylem reserves the right to modify this job description or assign other duties to this position as needed.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage conservation and re-use. Our products impact public utilities industrial sectors residential areas and commercial buildings with a commitment to providing smart metering network technologies and advanced analytics for water electric and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.