Scheduler Coordinator Alternate Weekend
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Job Location:
Wilmington, DE - USA
Monthly Salary:
Not Disclosed
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
This position operates on an alternating weekly basis
Weekday Weekend off | Monday 8:30a 5p | Tuesday 8:30a 5p | Wednesday 8:30a 5p | Thursday 8:30a 5p | Friday OFF | Saturday OFF | Sunday OFF |
Working Weekend | Monday 8:30a 5p | Tuesday OFF | Wednesday OFF | Thursday OFF | Friday 8:30a 5p | Saturday 7:30a 4p | Sunday 7:30 4p |
During your probationary period generally your first 30 - 90 days your hours will reflect the Weekend off schedule
Position Summary:
The Scheduling Coordinator is responsible for providing exceptional customer service by promptly and professionally addressing inquiries and complaints. This role requires strong communication skills in-depth knowledge of company products and programs and the ability to work effectively within a team environment.
Essential Duties and Responsibilities:
- Answer phone calls in a professional and timely manner.
- Manage fill and update schedules by matching caregiver skills to client needs and handling last-minute changes.
- Triage heavy phone volume efficiently.
- Review and approve schedules weekly for billing and payroll.
- Serve as a liaison between caregiver staff clients families and other back-office employees.
- Learn and utilize new software to document all activities in a shared database.
- Maintain composure and work effectively in a fast-paced environment.
- Demonstrate excellent customer service skills.
- Able to learn new software and document ALL activities in a shared database.
- Utilize strong critical thinking and problem-solving abilities.
- Be familiar with New Castle and Kent Counties for mapping locations.
- Perform other duties as assigned.
Qualifications:
- High School Diploma or GED equivalent required.
- Associates degree preferred.
- Previous experience as a scheduler in a medical-related field is advantageous.
- Proven track record of providing excellent customer service.
- Knowledge of medical terminology and coding is necessary.
- Strong problem-solving skills.
- Proficiency in data entry and computer skills including Microsoft Office Suite.
- Excellent verbal and written communication skills.
- Ability to maintain confidentiality.
- Ability to work independently with minimal supervision.
- Must pass background check drug screening a doctors physical and a 2-stepPPD test.
EXPOSURE CONTROL CATEGORY: Low Exposure
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is regularly required to sit; use hands to finger handle or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required Experience:
IC
Key Skills
- Employee Orientation
- Operational Risk Management
- Primavera
- Computer Skills
- Primavera P6
- Medical office experience
- Medical Terminology
- Schedule Management
- Production Planning
- Microsoft Project
- Medical Scheduling
- Phone Etiquette
About Company
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