Key Responsibilities
- Coordinate Shipments: Oversee the full lifecycle of shipments from pickup to delivery ensuring on-time performance and customer satisfaction.
- Carrier Management: Book and manage carrier relationships securing competitive rates and reliable service while maintaining compliance documentation.
- Communication: Serve as the main point of contact between customers carriers and drivers to provide updates resolve issues and confirm delivery details.
- Documentation & Reporting: Maintain accurate shipment records (PODs BOLs rate confirmations) and generate performance reports to track load status and margins.
- Problem Resolution: Proactively identify and resolve challenges such as delays equipment issues and schedule changes to ensure smooth operations.
Work Environment
- Professional office environment that is well-lit and climate-controlled.
- Work performed primarily using a computer and phone; requires extended periods of sitting and multitasking.
- Collaborative team setting with regular interaction with account managers carriers and customers.
Days and Shift Information
- Full-time position typically MondayFriday during standard business hours (8:00 a.m.5:00 p.m.).
- Occasional overtime or after-hours availability may be required to support shipments outside normal operating times.
Qualifications :
- Bachelors degree preferred but not required. Equivalent experience in logistics supply chain or customer service will be considered.
Experience
- 12 years of experience in logistics coordination transportation or customer service preferred.
- Proficiency with logistics software such as McLeod Mercury Gate DAT Truckstop and E2open.
- Strong computer skills including Microsoft Office Suite (Excel Teams Outlook) and Power BI for reporting.
- Familiarity with carrier networks and freight operations a plus.
Personality Traits
- Excellent communicator with strong verbal and written skills.
- Highly organized and detail-oriented.
- Quick-thinking problem solver with a solution-focused mindset.
- Able to multitask effectively and manage time efficiently in a fast-paced environment.
- Team-oriented with a strong sense of accountability and professionalism
Additional Information :
Pay/Benefits/Perks
- $22-23/hr Commission
- Incentives tied to performance
- PTO that grows with tenure: accrue up to 5 days in the first year; 2 weeks vacation 1 week PTO at your first anniversary
- Medical Dental Vision Life Insurance Disability coverage
- Additional perks: Doc-On-Demand Tuition Reimbursement Paid Volunteer Day Employee Assistance Program
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Key ResponsibilitiesCoordinate Shipments: Oversee the full lifecycle of shipments from pickup to delivery ensuring on-time performance and customer satisfaction.Carrier Management: Book and manage carrier relationships securing competitive rates and reliable service while maintaining compliance docu...
Key Responsibilities
- Coordinate Shipments: Oversee the full lifecycle of shipments from pickup to delivery ensuring on-time performance and customer satisfaction.
- Carrier Management: Book and manage carrier relationships securing competitive rates and reliable service while maintaining compliance documentation.
- Communication: Serve as the main point of contact between customers carriers and drivers to provide updates resolve issues and confirm delivery details.
- Documentation & Reporting: Maintain accurate shipment records (PODs BOLs rate confirmations) and generate performance reports to track load status and margins.
- Problem Resolution: Proactively identify and resolve challenges such as delays equipment issues and schedule changes to ensure smooth operations.
Work Environment
- Professional office environment that is well-lit and climate-controlled.
- Work performed primarily using a computer and phone; requires extended periods of sitting and multitasking.
- Collaborative team setting with regular interaction with account managers carriers and customers.
Days and Shift Information
- Full-time position typically MondayFriday during standard business hours (8:00 a.m.5:00 p.m.).
- Occasional overtime or after-hours availability may be required to support shipments outside normal operating times.
Qualifications :
- Bachelors degree preferred but not required. Equivalent experience in logistics supply chain or customer service will be considered.
Experience
- 12 years of experience in logistics coordination transportation or customer service preferred.
- Proficiency with logistics software such as McLeod Mercury Gate DAT Truckstop and E2open.
- Strong computer skills including Microsoft Office Suite (Excel Teams Outlook) and Power BI for reporting.
- Familiarity with carrier networks and freight operations a plus.
Personality Traits
- Excellent communicator with strong verbal and written skills.
- Highly organized and detail-oriented.
- Quick-thinking problem solver with a solution-focused mindset.
- Able to multitask effectively and manage time efficiently in a fast-paced environment.
- Team-oriented with a strong sense of accountability and professionalism
Additional Information :
Pay/Benefits/Perks
- $22-23/hr Commission
- Incentives tied to performance
- PTO that grows with tenure: accrue up to 5 days in the first year; 2 weeks vacation 1 week PTO at your first anniversary
- Medical Dental Vision Life Insurance Disability coverage
- Additional perks: Doc-On-Demand Tuition Reimbursement Paid Volunteer Day Employee Assistance Program
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
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