Cafe Lead

Reporting totheOgden CommunityImpactCentreSupervisor theCaféLeadis responsible fortheoveralloperations ofthecafé includingmenu quality assurancecustomer satisfactionpurchasingandstaff é Leadwill also be available toassistwith food & beverage preparation and customer service. This position will alsobe responsible forensuring thatfood safety regulations are adhered to.

As a part of The Mustard Seeds Ogden Hub:29 the Café Lead will also work with other departments toexplore and implement opportunities for the café to supplement client and residentprogramming.

Position Type:6 month contract 32 hours a week
Schedule: Tuesday to Friday at 10:30am-5pm/ Saturday 11-5pm; occasional late evening.
Location:Calgary AB
Number of Positions:1

MAJOR DUTIES AND RESPONSIBILITIES

• Train andguidecafé staffandvolunteers.

• Preparework schedules for staff;find replacements in cases of staffsickness orabsence and cover for staff if no replacementfound.
• Maintainsupplier and partner relationships.
• Expandmealand beverage menusincluding seasonal items.
• Explore andfacilitateopportunities for the café tobea hub of community activity ( or music nights).
• Create social media content.
• Manage inventory; pick up or order necessary supplies.
• Set andmaintainstandards in customer service quality control food safety and café cleanliness.
• Ensure that all café expenses are within budget;identifyways to decrease operational costs.
• Perform sales settlement at the end of every shift;regularlymake bankdeposits.
• Listen and respond to guestscomplaints making sure they are dealt with appropriately.
• Abide by all Health and Safety protocols and procedures (ex. incident reports near misses) and mandatory training courses (NVCIsafeTalk First Aid)
• Required to abide by all Health & Safety protocols including completing a report for all incidents that occur including near missesin a timely manner.â
• Other duties as may be assigned

MINIMUM QUALIFICATIONS AND SKILLS

• Post-secondary diploma relating to Business Hospitality or Food Service is an asset.

• Minimum oftwoyearsexperienceworking in the Food Service industry preferablyin a coffee shop.
• Strong leadership communicationcustomer serviceand conflict resolutionskills.
• Front line experience working directly with vulnerable groups such as individuals experiencing homelessness poverty mental illnessaddictionand Canadian newcomersis an asset.
• Demonstrated ability to engage communicate and work effectively with a diverse range of people from various cultural and socio-economic backgrounds
• Experienced with developing creative solutions to complex challenges and problems
• Valid Alberta Health Services Food Safe certificate.
• Intermediate computer skills in Microsoft Office Suite.
• Valid Drivers License (Class 5) and access to a reliable vehicle with a minimum of $liability insurance.

WORKING CONDITIONS

• Physical effort: moderate amounts of walking climbing standing sitting liftingandcarrying

• May berequiredto lift to 50 pounds.
• Evening andSaturday shifts are expected.
• Mental effort: daily interactions with colleagues and guests.
• Fast paced and demanding work environment.
• As The Mustard Seed is a Christian ministry werequireour employees sign an agreementindicatingthat they will respect and not detract from our Statement of Faith.â
• Employees are to be aware that many of our clients may experience difficulties or impairment at times which could result in them uttering threats discriminatory statements and other insults at your maybein a raised voice or in seeing unpredictable behaviour up to and including the possibility of them becoming aggressive.
• Training on how to respond is provided but this is to be considered typical working of our clients areunaware of the impact of these comments.