Warranty Specialist
Share
Job Location:
Conroe, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Job title: Warranty Specialist
Location:Conroe Tx OR Dallas Tx
Schedule:Hybrid; onsite 2 days per week at one of our corporate offices in Conroe TX or Dallas TX
Reports to:Director of Sales Infrastructure
Hempel founded in Denmark in 1915 is a world-leading supplier of trusted coating solutions. Across the globe our products protect and beautify buildingsinfrastructureand other assets and play an essential role in our customers businesses. They help minimize maintenance costs improve aesthetics and increase energy brands HempelNeogard Crown PaintsWattyland Farrow & Ball weprovide solutions forthe Marine Energy Infrastructure and Decorative industries.
Job Summary:
The Warranty Specialist is responsible for managing analyzing and maintaining warranty information across Neogards North American operations. This role ensures accuracy compliance and efficiency in warranty processing by gathering data verifying documentation tracking claims and producing actionable reports for internal stakeholders. The specialist will collaborate closely with technical services sales teams customer service and product management to support timely claim resolution and continuous improvement in warranty performance. This role requires strong analytical ability attention to detail and a commitment to delivering high-quality data insights that help enhance customer satisfaction and operational excellence.
Essential Responsibilities:
Review verify and process warranty requests to ensure accuracy completeness and compliance with internal policies.
Maintain warranty databases ensuring records are accurate current and aligned with company standards.
Utilize CRM systems and other data platforms to manage daily tasks track warranty status and document customer interactions.
Compile and analyze warranty data to identify trends recurring issues and opportunities for process improvements.
Collaborate with technical services teams to obtain required supporting documentation inspection reports and field data.
Prepare routine warranty performance reports for management including key metrics and aging summaries.
Communicate professionally with customers contractors sales teams and internal departments regarding warranty status and required information.
Support audit activities by providing accurate historical data and complete documentation.
Contribute to cross-functional initiatives focused on improving warranty accuracy turnaround time and overall customer experience.
Stay informed about product changes system updates and industry standards that influence warranty processes.
Minimum Qualifications:
35 years of experience in warranty administration data analysis customer service or a related technical or operational role.
Associate or bachelors degree in business Data Analytics Operations or a related field preferred or equivalent relevant work experience.
Strong analytical and data management skills with experience using CRM systems and Excel or comparable tools.
High level of attention to detail with strong organizational capabilities.
Ability to communicate clearly and professionally with both internal and external stakeholders.
Proven ability to handle confidential information while managing multiple priorities.
Experience within construction materials coatings or manufacturing industries is preferred.
Willingness to travel up to 10% for training team meetings or site-related information gathering as needed.
Whats in it for you
Medical dental and vision insurance coverage options that begin on your first day of employment
Flexible HSA and FSA options to manage healthcare and dependent care expenses
12 paid holidays
15 vacation days to start
6 personal days
Paid leave for jury duty and bereavement
401(k) plan options with immediate company match and full vesting from day one
Basic life insurance short-term and long-term disability coverage for the unexpected
Enjoy16 weeksof fully paid maternity leave or 4 weeks of paidpaternity leave supporting you during lifes most important moments.
A strong flexibility policy making you thrive both in your job and privately
Application due
Seniority Level
Entry levelJob Functions
Administrative Customer Service SalesIndustry
Chemicals
At Hempel youre welcomed to a global community of 7000 colleagues around the world. A workplace built on shared trust mutual respect and support for each other.
Were on a mission to double our impact. To succeed we need bright minds and team is why from day one your input ideas and initiative are not only welcomed but returnyou will enjoy great opportunities for development in a growing global company and be part of the solution by contributing to our global impact.
At Hempel we are committed to everyone feeling safe valued and treated equally in an environment where each employee can bring their authentic selves to work. We believe that inclusion is key to innovation and by bringing together the most diverse perspectives and talents we can achieve great things together.
Required Experience:
IC
Key Skills
- Fiscal Management
- Flooring Installation
- Customer Service
- Algebra
- Computer Skills
- Construction Experience
- Dealership Experience
- Conflict Management
- Computer Literacy
- Customer relationship management
- Geometry
- QA/QC
About Company
Hempel is a growing business, both geographically and in its fields of work. This gives us unique opportunities to develop our skills and explore different ways of working.
