Senior Windows Client Engineer, Region Services Corporate Infrastructure (RSCI) VECTOR Team

Region Services Corporate Infrastructure (RSCI) is looking for an experienced Senior Windows Client Systems Engineer with a deep knowledge of Windows desktop services including virtual desktops and infrastructure. Our mission is to deliver robust highly available and easy to use services to our internal customers in support of the Amazon Dedicated Cloud for U.S. Government customers. We are looking for a motivated engineer to deliver results for our customers. This is a hands-on position where your daily role will maintain and enhance existing services including Windows build / deployment capabilities fulfilling requests for application packaging / deployment and break / fix scenarios for all technologies the team manages. This role will work closely with the Security Compliance team to ensure security compliance with all desktop environments.

You will have a strong and diverse technical background that allows you to approach problems with confidence and ingenuity. You must be a lifelong learner embracing the rapid innovations in technology and understanding how to leverage them to continue to improve our products. A successful Windows Client Engineer will drive the design and implementation of new services find ways to improve and automate our existing services and provide escalation and mentoring for junior team members.

If Arlington HQ (HQ2):

This role will sit in our new headquarters in Northern Virginia where Amazon will invest $2.5 billion dollars occupy 4 million square feet of energy efficient office space and create at least 25000 new full-time jobs. Our employees and the neighboring community will also benefit from the associated investments from the Commonwealth including infrastructure updates public transportation improvements and new access to Reagan National Airport.

By working together on behalf of our customers we are building the future one innovative product service and idea at a time. Are you ready to embrace the challenge Come build the future with us.

This position requires that the candidate selected must be a US Citizen and currently possess and maintain an active TS/SCI security clearance with polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work.

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Key job responsibilities
This role oversees deployment configuration and management of core ADC services including directory services file and print DNS/DHCP application servers and management of server hardware and infrastructure.

In the first six to twelve months you will:

- Adapt and improve operations management systems and processes to accommodate rapid and increasing growth in systems and traffic
- Drive expedient resolution and root cause analysis for critical issues affecting your services
- Mentor and develop a team of Operational Engineers with an emphasis on providing dial tone services
- Bring continuous improvement to operational processes
- Balance raw up-front dollar cost with usability operability and TCO both in datacenters and on-site services
- Lead the development and delivery of state of the art system health monitoring diagnostics repair and other self-healing automation
- Develop automation tools and processes that reduce manual effort and increase overall efficiency
- Innovate and drive improvements in monitoring and visualization of system health status of maintenance tasks and reporting systems

A day in the life
Why AWS

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures and were building an environment that celebrates knowledge-sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough but kind code reviews. We care about your career growth and strive to assign projects that help our team members develop your engineering expertise so you feel empowered to take on more complex tasks in the future.

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

About AWS

Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

AWS Infrastructure Services (AIS)

AWS Infrastructure Services owns the design planning delivery and operation of all AWS global other words were the people who keep the cloud running. We support all AWS data centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and were looking for talented people who want to help.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

About the team
This is a hands-on position where your daily role will maintain and enhance existing services including Windows build / deployment capabilities fulfilling requests for application packaging / deployment and break / fix scenarios for all technologies the team manages.

This role will work closely with the Security Compliance team to ensure security compliance with all desktop environments. Drive the design and implementation of new services find ways to improve and automate our existing services and provide escalation and mentoring for junior team members.

- Associates degree or above or Cloud or GICSP (Global Industrial Cyber Security Professional) or GSEC (GIAC Security Essentials) or SSCP (Systems Security Certified Practitioner)
- Eight (8) years supporting Windows family of operating systems to include four (4) of the following eight (8) core competencies: AD DHCP PowerShell Email workflow SCCM SCOM Win OS DNS and disaster recovery/business continuity.
- 4 years scripting experience in the Windows environment (PowerShell)
- Experience automating tasks such as software packaging and deployment automated security patching and Operating System Deployment
- Experience administering maintaining and operating Active Directory Windows based networks

- Associates degree or Cloud or GICSP (Global Industrial Cyber Security Professional) or GSEC (GIAC Security Essentials) or SSCP (Systems Security Certified Practitioner)
- Ten (10) years supporting Windows family of operating systems
- Demonstrable track record dealing w/ ambiguity prioritizing needs and delivering measurable results.
- Clear verbal and written communication skills necessary to create and collaborate with others with regard to technical documentation such as: Standard Operating Procedures Run-books Job Sheets.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at VA Arlington - 155000.00 - 210000.00 USD annually
USA VA Herndon - 155000.00 - 210000.00 USD annually