Operations & Retention Communications Coordinator Office of Enrollment Management Communications UTK

The Office of Enrollment Management Communications at the University of Tennessee Knoxville (UTK) invites applications and nominations for our Operations & Retention Communications Coordinator position. We are seeking candidates who can contribute in meaningful ways to enhance the accessibility of higher education fostering a diverse and inclusive academic environment and improving the recruitment and graduation of our students.The University of Tennessee Knoxville has been ranked by Forbes as one of Americas best large employers as recognized on the 2025 list.

The minimum starting salary for this position is$53938. Final compensation will be determined based on the candidates qualifications and experience.

Multiple positions available.

This is an on-campus position with some hybrid/remote work schedule flexibility.

The Operations & Retention Communications Coordinator reports to the Assistant Director of Enrollment Operations & Retention Communications and serves as a key communications liaison for the University Registrar University Bursar Office of Financial Aid & Scholarships Center for Financial Wellness and One Stop Student Services. The coordinator translates complex academic billing and financial aid information into clear student-focused messaging across email SMS web print and automated channels.

This role supports a consistent student-centered communication approach that helps students understand requirements take needed action and feel confident navigating academic and financial processes. The coordinator contributes directly to improving the student experience at major points in the academic cycle including registration billing aid awarding and verification deadlines graduation and term transitions.

The ideal candidate is an adaptable communicator who is comfortable working with technology platforms managing multiple projects and collaborating with campus partners.

Required Education and Experience:

Bachelors degree- Communications marketing journalism English public relations information sciences business or a related field

1 years of full-time professional or internship experience related to duties and responsibilities

Required Knowledge Skills and Abilities:

Must have excellent writing grammar proofreading and creative skills

Possess strong self-discipline and motivation

Knowledge and understanding of MAC operating systems Microsoft Office Suite

Ability to lead and manage projects

Must demonstrate problem-solving strategic thinking critical thinking and time prioritization skills

Ability to prioritize and manage multiple work responsibilities in time-sensitive situations

Ability to exercise good judgment and handle diverse and difficult situations with confidence motivation and flexibility

Ability to effectively communicate with stakeholders at various levels and a variety of backgrounds

Possess and demonstrate a personal commitment to excellence and efficiency and a passion to serve future and current Volunteers of all ages and backgrounds

Preferred Education and Experience:

Masters degree- Communications marketing journalism English public relations information sciences business or a related field

Experience working with multiple priorities fast moving projects and tight deadlines

Background in communications or related creative experience

Basic understanding and ability to work with html coding

Experience with print and digital communication

Experience with Slate or other CRM systems Banner Asana project management system

Preferred Knowledge Skills and Abilities:

Knowledge of CRM systems

Asana project management or similar platform experience

Understanding of higher education priorities processes and workflow

WordPress experience

Knowledge and experience with social media platforms such as Instagram Facebook Twitter Tik Tok etc.

Benefits:

University of Tennessee employees are eligible for a comprehensive suite of benefits that includes:

Generouspaid leave accruing up to 24 days of vacation and 12 days of sick leave annually plus 14 paid holidays and administrative closing days

Flexible work arrangements offering a hybrid schedule to most team members

Educationbenefitsfor employees and their dependents at UT System campuses

Retirementand deferred compensation plans including 401(k) 403(b) etc.

Comprehensive medical dental and visioninsuranceplans

Employeediscountsto attractions services and goods

The Division

TheEnrollment Management (EM) division comprises more than 190 full-time staff who serve our students through the following departments and functions: Undergraduate Admissions International Recruitment Transfer Center One Stop Student Services Financial Aid and Scholarships the Center for Financial Wellness University Registrar Pre-college Research Excellence Programs EM Research & Analytics EM Communications and EM Operations. The Division of Enrollment Management is committed to ourVision Mission and Values. We are passionate about fulfilling our land-grant mission of accessible education and making an impact that will transform lives through the student experience.

The University of Tennessee Knoxvilleis the state of Tennessees flagship university and is classified as a Carnegie Research 1 institution. As a land-grant university and as Volunteers serving our state and nation is key to our mission. UT enrolls over 35000 students (more than 6000 graduate/professional students) at its Knoxville campus. Led by the example of our Chancellors Cabinet and theirPrinciples for Engagement the University of Tennessee Knoxville builds and supports an inclusive community that provides opportunities to lead serve and engage as Volunteers and citizens. We strive to create a welcoming community rich with diverse experiences. We seek colleagues who are committed to teamwork and have a passion for working with and serving all constituents. We especially seek candidates who have an ability to contribute in meaningful ways to the goals of the university.

The Knoxville Community:Nestled in the foothills of the Great Smoky Mountains Knoxville has a metropolitan statistical area population of more than 850000 people. We enjoy a dynamic culture that includes numerous theaters and museums a vibrant and diverse music scene including a symphony orchestra and an opera company world-class restaurants numerous cultural festivals and an active downtown market square. Surrounded by lakes and the Tennessee River the Knoxville area boasts wonderful year-round water activities including boating fishing and swimming that make for scenic and breathtaking views of the area. Knoxville is located within easy driving distance to Asheville Nashville Atlanta and the Great Smoky Mountains and a days drive to Memphis Chicago and Washington D.C.

For full consideration applicants should submit a cover letter detailing relevant experience along with a resume and the name e-mail address and telephone number of three to five professional references. References will not be contacted without explicit permission of the candidate.