Director of Emergency Management Services

In order to be considered for this position applicants must successfully submit a completed application prior to the posting deadline. Applications submitted with incomplete or missing education and/or work experience sections will be considered incomplete and will not be reviewed. These applicants will be disqualified from consideration. The attachment of a resume to the application does not fulfill this requirement and will not prevent incomplete applications from being rejected. Education and work experience fields must be completed regardless of the presence of an attached resume.

Once the posting closes all applications will be reviewed. The information provided on the application will be utilized to determine whether or not each applicant meets the Minimum Requirements for this position as noted in the Job Description. We encourage all applicants to provide a comprehensive concise history of their education certification licensing and employment history. Please read the Minimum Requirements thoroughly and then demonstrate that you meet these requirements on your application.

For questions regarding this posting please contact Sherry Christman Human Resources Analyst at or .

GENERAL PURPOSE
The Director of Emergency Management Services position directs and plans all administrative and operational activities for the Emergency Management Services division. This position under the guidelines of the Federal Emergency Management Agency (FEMA) and the Pennsylvania Emergency Management Agency (PEMA) is responsible for all issues related to emergency management emergency communications (911 public safety answering point and radio and computer-aided dispatch services for fire law enforcement and EMS response units) homeland security and all countywide hazard prevention response and preparedness planning.

SUPERVISION RECEIVED
This position reports directly to the County Administrator.

SUPERVISION EXERCISED
This position is responsible for supervision over the following classifications: Deputy Director of 911 Operations Deputy Director of Systems Management Operations Manager for 911 Quality Assurance Manager for 911 Training Manager for 911 Systems & Logistics Manager Dispatch Shift Supervisor Emergency Management Operations/Training Manager Emergency Management Planning Manager Hazard Mitigation Disaster Recovery Manager Telecommunicator and Clerical Specialist for 911.

ESSENTIAL DUTIES OF THE POSITION
Maintains the County Emergency Operations Plan (EOP) in accordance with applicable Federal and state laws regulations and guidance. Coordinates updates with County departments municipalities and partner agencies.

Coordinates all aspects of the County Comprehensive Emergency Management Plan (CEMP) Countywide Continuity of Operations Plan (COOP) and Continuity of Government Plan (COG). Includes the integration of the Pennsylvania Counter-Terrorism Task Force (Northeast PA Emergency Response Group NEPAERG) into all County emergency management and homeland security plans.

Responsible for equipping training and exercising the Countys Emergency Operations Center and the 911 Public Safety Answering Point (PSAP) including the continued maintenance and oversight of computer-aided dispatch systems.

Coordinates with responsible agencies in the development of operating plans/procedures database management and equipment requirements.

Manages the County response to disasters including supervision of the emergency operations center staff and the development and update of emergency plans on preparedness response recovery and mitigation for all possible disaster situations.

Serves as liaison between County personnel and municipal state and Federal representatives regarding all Emergency Management related issues. Serves as County agent for Federal disaster cost recovery assistance programs.

Represents the Emergency Management Services division at meetings conferences and seminars.

Directs the ongoing evaluation of relationships with all disaster response agencies and organizations both internal and external to the County. Responsible for researching coordinating developing and implementing various emergency services and emergency preparedness plans/programs in accordance with state emergency services and disaster laws.

Coordinates mutual support agreements with departments schools military installations Red Cross Salvation Army welfare organizations neighboring communities and area disaster relief volunteer organizations as well as Federal state and County emergency services organizations.

Develops administers and monitors the annual operating budget for the Emergency Management Services division including Emergency Management 911 operations and related programs. Ensures appropriate allocation of resources fiscal accountability and compliance with County financial policies.

Oversees the planning and monitors all activities related to the County multi-hazard disaster plan preparedness response mitigation and recovery programs.

Assists the County Administrator with defining and formulating department and County policies programs goals and objectives.

Responsible for the overall management supervision and evaluation of job performance for staff assigned to the Emergency Management Services unit and E-911 Operations Center.

*An employee assigned to this title shall perform a majority but may not perform all of the duties listed in this job description. Conversely minor level duties performed on the job may not be listed. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar related or a logical assignment to the position.

REQUIRED MINIMUM QUALIFICATIONS

EDUCATION & EXPERIENCE Completion of a high school or general equivalency diploma;AND

At least twelve (12) years of full-time professional experience in a public safety agency (emergency management or 911) at least eight (8) years of which must include high level supervisory and administration experience;AND

Must successfully complete all required in-service training and continuing professional development as established by PEMA to maintain certification and eligibility for appointment;AND

Employee assigned to this title will be required to possess and maintain a valid and current motor vehicle operators license. Must have an acceptable driving record;AND

Must be able to work a flexible schedule including evenings weekends holidays and extended hours during emergency activations;AND

Must successfully complete a criminal background investigation as required by all applicable Federal state and County regulations/policies.

CERTIFICATION & LICENSING Must obtain and maintain PEMA Emergency Management Certification in accordance with Title 35 of the Pennsylvania Consolidated Statutes and applicable PEMA directives including completion of required certification levels within prescribed timeframes;AND

Must obtain and maintain compliance with Criminal Justice Information Services (CJIS) Security Policy requirements including completion of required CJIS security awareness training;AND

Certification as a Certified Emergency Manager (CEM) through the International Association of Emergency Managers and/or Emergency Number Professional (ENP) certification through the National Emergency Number Association is preferred.

KNOWLEDGE SKILLS AND ABILITIES
Thorough knowledge of the principles of management and their application to public emergency management operations and communications services including the operation of a central 911 answering point computer-aided central dispatch system and emergency operations center.

Thorough knowledge of public administration principles and practices.

Thorough knowledge of the Incident Command System (ICS) under the National Incident Management System (NIMS).

Knowledge of governmental budgeting procedures and the ability to apply such knowledge as required.

Knowledge of personnel management practices and procedures including labor/management and collective bargaining.

Ability to negotiate and monitor contracts for supportive services including telephone and computer hardware/software providers ensuring timely upgrades of 911 and dispatch systems.

Ability to administer grant programs to enhance emergency management programs and activities.

Ability to effectively communicate both verbally and in writing with executive level managers senior government officials and the general public which includes presentations briefings and interviews to further public education and awareness.

Ability to manage the development and implementation of operational and administrative procedures reporting requirements and related activities.

Ability to maintain administrative records and reports pertaining to emergency occurrences 911 calls and records of fire law enforcement and EMS response unit action. Provide procedures that collect and analyze reports of same.

Ability to conduct thorough analyses of workload volume recommending staffing levels to ensure adequate daily staffing for a continuous 24/7 operation.

Ability to establish and maintain effective working relationships with associates officials of law enforcement firefighting and emergency medical care agencies representatives from other local state and Federal agencies and the public.

Ability to exercise considerable judgement in applying and interpreting departmental policies and procedures.

Ability to work under stressful conditions and be responsive to emergency conditions on a 24-hour a day basis.

Ability to operate a personal computer to secure information from established data processing spreadsheet work processing database and graphics programs.

TOOLS AND EQUIPMENT
Telephone personal computer (including word processing and spreadsheet software) calculator writing implements fax machine copy machine paper shredder emergency management/communications software and hardware and communications equipment.

PHYSICAL DEMANDS
While performing the duties of this job the employee is frequently required to walk sit talk or hear.

The employee must occasionally lift and/or move up to twenty-five (25) pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The noise level in the work environment is generally quiet but may become moderate. Tasks risk exposure to noise extremes due to emergency situations involving weather homeland security and/or hazardous situations.

SELECTION GUIDELINES
Formal application rating of education and experience interview and reference check as well as job related tests may be required.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

FLSA STATUS: FLSA EXEMPT (NOT ELIGIBLE FOR OVERTIME)
DESIGNATION: CAREER SERVICE
PAY GRADE: CS/GR34
UNION STATUS: NON-UNION

Updated January 2026