Aerospace Customer Support Engineer

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Job Description:

Airbus is seeking an experienced Aerospace Customer Support Engineer to join the Retrofit Engineering & Maintenance Customer Support team in Mobile Alabama. This critical role is centered on being a key player in the organization dedicated to delivering timely and high-quality solutions to customers (airlines). By proactively managing inquiries and driving continuous improvement in tools and governance you will deliver high-quality timely solutions that define best-in-class service and ensure your customers thrive in a competitive global landscape. You will join a team of highly motivated professionals across the globe striving to develop and deliver value-adding support and services to our customers in the field of Maintenance & Service Bulletins.

Meet the team:

Our Engineers have the privilege of working on complex highly engineered machines and are involved at all stages of the aircraft life cycle from product development to manufacturing and direct support to our airline customers. If youre interested in designing creating and testing the present and future of Airbus products across the globe join our mission to connect the world.

Your working environment:

The Engineering Center in Mobile Alabama houses hundreds of Airbus engineers who assist in the design and development of Airbus commercial aircraft cabins including aftermarket upgrades reconfigurations and services of all product types across the globe.

Your challenges:

• Manage a diverse portfolio of customer accounts to ensure the delivery of retrofit solutions and scheduled maintenance services meets all cost timeline and quality benchmarks. This involves overseeing the end-to-end lifecycle of customer queries which includes dispatching requests to the appropriate departments and initiating technical approval forms to maintain high levels of customer satisfaction and on-time delivery. Additionally you will proactively escalate risks or blocked queries to ensure timely resolutions and provide technical expertise to cross-functional teams located across international sites.

• Direct on-site assistance for airline partners focusing on the evaluation of maintenance programs and service bulletins.

• Assess the status of aircraft when deviations from standard maintenance procedures occur.

• Responsible for defining the necessary recovery actions to return aircraft to airworthy conditions while identifying and mitigating any risks related to unsafe or unsecure storage environments.

• Monitor subcontractor performance by tracking metrics such as on-time delivery first-time fix rates and overall autonomy. This includes leading monthly quality reviews and collaborating with the quality department to develop action plans that improve the standard of technical responses.

How we care for you:

• Financial Rewards: Competitive base salary incentive compensation which may include profit sharing schemes retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (ESOP)

• Work/Life Balance: Paid time off including personal time holidays and a generous paid parental leave program.

• Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans) prescription dental vision life disability Employee Assistance Plan (EAP) and other supplemental benefit coverages.

• Individual Development: Upskilling and development opportunities through our global Leadership University including unlimited access to 10000 e-learning courses focusing on ways to develop your employability certifications career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.

At Airbus we support you to work connect and collaborate more easily and accessibly. Wherever possible we support flexible working arrangements to stimulate innovative thinking.

Your boarding pass:

• Bachelors Degree in Engineering (Aerospace Mechanical Electrical or Civil)

• 6 years total experience in the aircraft customer service field (Airline experience MRO experience Maintenance experience etc.)

• Service Bulletin content processes and RDAF management.

• Experience in aircraft maintenance and airline operations.

• Experience in aircraft maintenance and airline operations.

• Strong computer background including MS Excel and Google Suite application experience (Docs Sheets Slides Gmail)

• Excellent communication and negotiation skills.

• Ability to work effectively in a fast-paced and dynamic environment.

• Ability to understand and mentor principles within assigned discipline.

• Ability to interpret an extensive variety of technical aircraft topics.

• Excellent communication coordination and organization skills.

• Ability to inter-relate with and motivate diverse teams.

• Authorized to work in the US.

Physical Requirements:

• Onsite or remote: Onsite 100%

• Vision: able to see and read computer screens and other electronic equipment with screens able to read documents reports and engineering drawings.

• Hearing: able to participate in conversations in person and via teleconference or phone and to hear sounds on the production floor including safety warnings or alarms.

• Speaking: able to speak in conversations and meetings deliver information and participate in communications.

• Equipment Operation (personal computer telephone copies fax machine and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts.

• Carrying: able to carry documents tools drawings electronic equipment up to 30lbs/14kgs.

• Lifting: able to lift documents tools drawings electronic equipment up to 30lbs/14kgs.

• Pushing / Pulling: able to push and pull small office furniture and some equipment and tools.

• Sitting: able to sit for long periods of time in meetings working on the computer.

• Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving.

• Standing: able to stand for discussions in offices or on the production floor.

• Travel: able to travel independently and at short notice.

• Walking (include routine walking such as to a shared printer to retrieve documents): able to walk through office and production areas including uneven surfaces

Take your career to a new level and apply online now!

This job requires an awareness of any potential compliance risks and a commitment to act with integrity as the foundation for the Companys success reputation and sustainable growth.

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