System Support Engineer
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Job Location:
Irvine, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Title System Support Engineer
Location Irvine California
Experience 5 to 7 years
Job Description:
Key responsibilities of the System Support engineer Level 2
- Conduct timely engineering investigations on customer/field system issues of high complexity and criticality.
- In an autonomous manner identify root causes of issues and propose relevant solutions to the appropriate development engineering team.
- Log analysis experience
- In-flight entertainment (IFE) experience is must.
- Provide regular updates on investigation progress to Management IFE Engineering and the SPE of the account and regional teams.
- Proactively take ownership of airline and field reported issues analyzing characterizing and conducting engineering investigations related to Systems Software and Hardware.
- Establish coordinate and execute investigation action plans to address reported issues.
- Analyze data software logs and system BITE develop data science parsers and design automation scripts to support reproduction of rare issues in engineering labs.
- Utilize engineering labs to replicate field issues based on identified patterns troubleshoot issue and root cause once reproduced.
- Collaborate with relevant stakeholders; including SW Development Engineering third-party suppliers Hardware Engineering System Engineering and Product Design Authority in order to elaborate the appropriate design changes that will prevent the issue to happen on the long term. Monitor the success of the fixes/solutions in the system benches and when deployed to the airline.
- Document plans progress and conclusions in the designated issue tracking system.
- Participate actively in the Field Issue Review Board for the assigned platform providing cross-functional support on ongoing investigations and assisting team members as needed.
- Remotely connect to problematic aircraft to investigate live issue or in order to help correcting it in case of urgency (AOG).
- Track and communicate findings from completed investigations and known fixes detailing issue signatures system impacts and specific fix information to the IFE Engineering and AGS back and front office.
- Support meetings with field teams program management suppliers or industry tech forums upon request.
- Perform missions to airlines or MROs for the resolution of major issues and Entry Into Service as required.
- Offer feedback and recommendations for enhancements of operational tools (ground and on-wing tools data science maintenance recommendations algorithms ) and associated processes.
Pi-square technologies is a Michigan (USA) Headquartered Automotive Embedded Engineering Services company Synergy Partner for major OEMs and Tier 1s and their implementation partners in Automotive Embedded Product Development Projects Requirements Analysis Software Design Software Implementation Efficient Build Release Process and turnkey software V & V Services. We have more than 20 years of industry expertise with specialization in the latest cutting-edge automotive technologies such as Infotainment connected vehicles Cyber security OTA and Advanced Safety/ Body electronics.
Key Skills
- Computer Science
- SQL
- Active Directory
- VMware
- PowerShell
- OS
- System Support
- Windows
- Database
- Linux
- Troubleshoot
- System Administration
- hardware
- Technical Support
- UNIX
