Customer Operations Senior Finance Team Lead (US)

Introduction to the role

At ASML we ensure that our people processes and information systems enable us to achieve growth and meet our ambitious business objectives. This role supports accounts receivable collections quote creation and order management executionand control witha global focuson ABS Customer Operations processes.

Role and responsibilities

The Accounts Receivable & Service Operations Team Lead is responsible for endtoend oversight of U.S. Accounts Receivable (AR) collections performance and customer service (CS) operations support. This role bridges financial stewardship with operational executionensuring highquality customer interactions accurate invoicing efficient payment cycles and seamless coordination between Service Sales and Customer Operations.

Accounts Receivable & Collections Leader:

• Oversee AR and collections activities to ensure timely cash application and reduction of overdue receivables.

• Monitor and drive key performance indicators (DSO aging overdue trends bad debt).

• Guide the team in resolving invoicing accounting tax or credit issues impacting customer payments.

• Lead escalations and coordinate crossfunctionally with Service Sales Control Account Teams and Customer Operations managers.

Service Operations Leader:

• Oversee service-related operational processes including service contract spare parts & labor Vendor Sales and a customer portal tool.

• Bridge process gaps within Customer Operations and between multiple stakeholders.

• Ensure timely accurate and compliant service invoicing and documentation.

Process Governance & Continuous Improvement:

• Implement standardized procedures and internal controls across AR collections and customer service operations.

• Partner with global stakeholders on E2E Market-to-Cash and Quote-to-Cash improvements.

• Drive automation initiatives using SAP ECC and SAP S/4 HANA dispute management tools RPA portals and macros.

• Identify and remove process bottlenecks; champion first-time-right execution.

Reporting & Compliance:

• Ensure AR and customer service transactions comply with US GAAP internal policies and local/global regulatory requirements.

• Support audits and documentation related to AR collections and customer service transactions.

Team Leadership & Stakeholder Alignment:

• Lead develop and coach a hybrid team (AR/Collections and CS)

• Set performance expectations and ensure clarity in split responsibilities.

• Foster collaboration across Customer Operations stakeholders and the global ABS teams.

Education & Experience

• Bachelor or master degree preferably in operations finance or accounting

• Minimum of 3 years relevant working experiencein Global Enabling Services and/or Quote-to-Cashdomain

• Minimum of 3 years supervising or managing direct reports

• Working knowledge of applicable laws and regulations and/or internal control framework

• Experience with ERP SAP Microsoft Office products

• Affinity with new IT developments and process improvement (S4HANA RPA continuous monitoring portals etcetera)

Skills

• Multi-disciplinary & multi-cultural understanding values differences and is able to bridge between different departments and people

• Strives for continuous improvement

• Committed and flexible (going the extra mile)

• LEAN training including a yellow green orange or black belt preferred

• Has a strong and enthusiastic personality with the ability to operate in a dynamic and international environment.

• Ability to plan and prioritize a variety of tasks

• Proficient verbal and written in English

• Effective communication skills proactiveness sense of responsibility customer oriented (both internal and external) stress-resistant

• Values supporting team member growth

Inclusion and diversity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit hire train and promote persons in all job titles without regard to race color religion sex age national origin veteran status disability sexual orientation or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

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Request an Accommodation

ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities. An accommodation is a change in work rules facilities or conditions which enable an individual with a disability to apply for a job perform the essential functions of a job and/or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application participate in an interview or otherwise participate in the employee pre-selection process please send an email to to initiate the companys reasonable accommodation process.

Please note: This email address is solely intended to provide a method for applicants to initiate ASMLs process to request accommodation(s). Any recruitment questions should be directed to the designated Talent Acquisition member for the position.