Junior IT Support Technician
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Job Location:
East Riding of Yorkshire - UK
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description
Junior IT Support Technician Brandesburton
Salary:Competitive dependent on experience
Hours:40 hours per week
Location:Brandesburton East Yorkshire
Type:Full-time permanent
Are you an early-career IT professional who enjoys helping people and solving technical problems This is an excellent opportunity to join a well-established organization in Brandesburton as aJunior IT Support Technician providing frontline IT support within a busy service-driven environment.
You will be the first point of contact for IT issues across the business playing a key role in delivering a positive user experience while ensuring systems and processes are followed in line with ITIL best practice. This role offers strong foundations for someone looking to build a long-term career in IT support.
Key Responsibilities
- Act as the first point of contact for all IT-related issues providing 1st line support prior to escalation
Deliver support via phone emailchatand face-to-face interactions
Accurately logupdateand manage incidents within the service desk system
Diagnose and resolve technical issues methodically taking ownership through to resolution where possible
Escalate issues appropriately while managing customer expectations
Adhere to agreed SLAs and internal IT policies and procedures
Maintain the IT asset database ensuring equipment is fully accounted for and cost controlled
Identifyand report recurring issues or trends relating to userssoftwareor departments
Support wider IT initiatives and service improvement projects
Work flexibly across varying day-shift patterns
Undertakeadditionaltasks as required by the Service Desk Manager
WhatWereLooking For
- 1 to 3 years experience in a customer-facing support role ideally within IT or technology
- Strong customer service focus with excellent communication and interpersonal skills
- Logical structured approach to fault finding and issue resolution
- Good working knowledge of Microsoft Windows client devices
- Understanding of Active Directory (Users and Computers) and Microsoft Exchange
- Wellorganized withgood timemanagement and the ability to work independently
- Proactiveflexibleand eager to learn
- Full UK driving licence and access to own transport
Desirable:
- Experience supporting mobile devices across MicrosoftAppleand Android platforms
- Exposure to ITIL-aligned service desk environments
WhatYoullReceive
- A structured entry-level IT role within a supportive service desk team
- Exposure to a broad range of technologies and user environments
- Opportunity to develop technical skills and progress within IT
- A stable organization with a strong focus on service quality and collaboration
Required Experience:
Junior IC
Key Skills
- Change Management
- API
- ABAP
- Facility Management
- Games
- Claims
About Company
Castle Employment Group is a thriving employment agency now in its sixth decade. Working with more than 600 companies, from SMEs to large corporates based ou...
