IT Technician L1
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Job Location:
Monthly Salary:
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
About the role:
Team Mission: Join our User Technology (UT) team at Wise where we create a seamless experience by offering all the necessary tools and permissions for people to do their best work and avoid being speed blockers. Our highly mobile geographically diverse work environment includes more than 20 offices of varying sizes. UT comprises autonomous teams that build and maintain everything needed to support our company mission including device management conferences and events network infrastructure service management and user access management within various engineering and support functions. You will work in a smaller group within a global team primarily in the London office but also supporting Edinburgh. Additionally you will provide support to co-workers traveling or working from anywhere outside the office.
What will you be working on
- Provide technical support for Wisers seeking assistance.
- Manage procurement assets and inventory of laptops monitors printers and other peripheral tech accessories.
- Identify and suggest potential areas for improvement.
- Be an Encyclopedia on Wises IT products and services.
- Troubleshoot and repair computer hardware and software issues.
- Educate users and colleagues on tools tech and security at Wise.
- Manage provisioning and deprovisioning of devices.
- Assist other teams within UT.
- Participate in internal projects aimed at continuous improvement initiatives.
- Help acquaint new users with tools & tech in Wise
- Ensure high-quality ticket management and understand the importance of efficient issue tracking
How we work
We are a dedicated IT support team with a passion for solving complex problems and helping others succeed. We are a hybrid team where we come in at least 3 times a week but there are rare times when we might have to come in more frequently. Working together as a team is essential not only within our London office but also with our team members in our other offices around the world.
For everyone everywhere. Were people building money without borders without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.
Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.
Qualifications :
What do you need
- Have 1-2 years or more experience in an IT support role.
- Proficient in troubleshooting Windows and Mac operating systems.
- Hands-on experience with endpoint management tools such as Kandji and Microsoft Intune.
- Experience with ticketing/project management tools.
- Comfortable working both independently and as part of the team as the situation requires.
- Passionate about computing and user experience.
- Ability to work under pressure.
- Researching solutions and the latest technology is second nature to you.
Nice to Have:
- Excellent documentation skills including the ability to create guides and manuals.
- Experience with 2FA solutions such as OKTA.
Additional Information :
Interested Find out more:
Wise Engineering do we offer:
Starting salary:
For everyone everywhere. Were people building money without borders without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.
Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.If you want to find out more about what its like to work at Wise visit .
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- IT Experience
- Network Administration
- Active Directory
- LAN
- Computer Networking
- Computer Skills
- Windows
- Remote Access Software
- Help Desk
- IT Support
- Operating Systems
- Troubleshooting
About Company
Wise is a global technology company, building the best way to move money around the world. With the Wise account people and businesses can hold 40+ currencies, move money between countries and spend money abroad. Large companies and banks use Wise technology too; an entirely new cro ... View more
