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Position Description:

Job Description: Azure AVD Level 3 Support Engineer (with Migration Experience)
Role Summary
We are seeking a highly skilled Azure Virtual Desktop (AVD) Level 3 Support Engineer with strong expertise in endtoend AVD operations troubleshooting and migration projects. The ideal candidate will play a key role in managing complex incidents driving root cause analysis handling advanced configurations and leading AVD migration/modernization initiatives.

Key Responsibilities
AVD Operations & Level 3 Support

. Provide L3 support for Azure Virtual Desktop environments addressing escalated issues from L1/L2 teams.
. Perform advanced troubleshooting of: AVD session hosts & host pools FSLogix profile issues Azure AD/Intune integration Networking connectivity & performance issues MSIX app attach failures
. Analyze event logs diagnostic logs network traces and Azure Monitor insights for RCA.
. Optimize AVD environment performance scaling and cost efficiency.

Migration & Implementation

. Lead migration projects from: Onprem VDI (Citrix/VMware Horizon/RDS) to AVD Windows 10 multi-session migrations FSLogix profile migrations
. Conduct environment assessments capacity planning and architecture design.
. Implement golden image creation automation and hardening.
. Collaborate with project teams to deliver successful cutovers and postmigration support.

Engineering & Automation

. Develop scripts using PowerShell for automation monitoring and maintenance activities.
. Work with Azure DevOps pipelines for AVD deployment automation.
. Implement governance RBAC and policy-driven management.

Monitoring & Optimization

. Utilize Azure Monitor Log Analytics and AVD Insights for proactive monitoring.
. Identify performance bottlenecks and recommend improvements.
. Ensure compliance security and best practices across the AVD ecosystem.

Collaboration & Documentation

. Work closely with security networking identity and application teams.
. Maintain detailed documentation of architectures SOPs runbooks and RCA reports.
. Mentor L1/L2 engineers and provide knowledge-transfer sessions.


Required Skills & Experience
Technical Expertise

. 58 years in EUC/VDI technologies and at least 3 years in Azure AVD.
. Deep knowledge of: Azure Virtual Desktop architecture Azure AD Azure Networking Intune FSLogix profiles Cloud Cache MSIX app attach Azure Image Builder / Golden image management
. Strong PowerShell scripting skills.
. Experience with monitoring tools (Azure Monitor Sentinel Log Analytics).

Migration Experience

. Proven experience migrating from: Onprem VDI to Azure AVD RDS to AVD Windows 10/11 profiles to FSLogix
. Strong understanding of identity SSO MFA and hybrid AD scenarios.

Soft Skills

. Excellent troubleshooting & analytical skills.
. Strong communication with customer-facing experience.
. Ability to lead technical discussions and handle critical incidents.


Preferred Certifications

. Microsoft AZ104 (Azure Administrator)
. AZ305 (Azure Architect)
. AZ140 (Configuring & Operating Azure Virtual Desktop)
. MS102 / MD102 (Endpoint Admin)

Skills:

• Cloud Computing
• Linux
• Windows

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.