Technical Account Manager

Role Overview

We are hiring a Technical Account Manager (TAM) to serve as the primary post-sale owner for a portfolio of enterprise and mid-market customers.

This role blends Customer Success Solution Consulting and Technical Account Management. You will work closely with customer stakeholders across Sales Finance Operations and IT to ensure Campfire is correctly implemented deeply adopted and demonstrably valuable.

This is not a traditional support or relationship-only CSM role. The ideal candidate is comfortable with:

• Complex workflows
• ERP / CRM / data integrations
• Power-BI Reporting
• Commercial and operational concepts
• Executive-level conversations about value and outcomes

What Youll Do

Customer Ownership & Account Management

• Own the post-sale relationship for assigned customer accounts
• Serve as the primary technical and functional point of contact
• Ensure customers achieve the outcomes they purchased Campfire for

Onboarding & Implementation

• Lead customer onboarding and rollout in partnership with Sales and Engineering
• Translate customer business processes into Campfire configurations
• Guide customers through data integrations (ERP CRM PLM as applicable)
• Drive customers to first value as quickly as possible

Technical & Functional Enablement

• Understand customer workflows related to:
• Opportunity management
• Quoting and costing
• Forecasting
• Program and sales order management
• Help customers model their commercial processes accurately in Campfire
• Troubleshoot usage configuration and data issues in coordination with Engineering

Adoption & Value Realization

• Monitor usage and adoption across roles
• Identify gaps between product usage and intended outcomes
• Quantify and communicate customer value (e.g. improved forecast accuracy margin protection reduced cycle time)
• Prepare and deliver executive-facing value reviews

Executive & Stakeholder Engagement

• Build trusted relationships with Directors VPs and Executives
• Translate technical detail into business impact
• Maintain executive alignment throughout the customer lifecycle

Renewals & Expansion Support

• Proactively prepare accounts for renewal
• Identify expansion opportunities driven by demonstrated value
• Partner with Sales on renewals and expansions (no quota but revenue-influencing)

Internal Collaboration

• Act as the voice of the customer internally
• Provide structured feedback to Product and Engineering
• Help shape best practices playbooks and implementation standards

What Success Looks Like

• Customers are live engaged and using Campfire in real workflows
• Customers can clearly articulate the value Campfire delivers
• Renewals are smooth and predictable
• Expansion opportunities arise naturally from trust and results
• Internal teams view you as a credible customer advocate and technical partner

Nice-to-Have / Preferred Experience

• Prior experience with Campfire (customer partner or internal)
• Experience working with automotive suppliers (Tier-1 or Tier-2)
• Familiarity with:
• Costing and BOM structures
• Sales order management
• Forecasting and demand planning
• OEM program management
• Power-BI Reporting
• Experience with ERP or CRM systems (e.g. SAP Oracle Salesforce etc.)
• Background in manufacturing operations or supply chain software
• Strong analytical and problem-solving skills
• Ability to explain technical concepts in business terms

Why This Role Is Different

• Youll work on real commercial problems not surface-level adoption
• Youll engage with CFOs CROs and Operations leaders
• Youll influence product direction through direct customer insight

• Seniority Level

• Mid-Senior level

• Industry

  • Software Development

• Employment Type

  Full-time

• Job Functions

  • Customer Service
  • Information Technology

• Skills

  • SAP Products

Additional Information :

In office requirement 4-5 days per week.

Remote Work :

No

Employment Type :

Full-time