Regional Technical Analyst Lead (RTA Lead)

Rolling Meadows, IL - USA

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Regional Technical Analyst Lead (RTA Lead)

Location: Rowling Medows IL

Job Description:

The Regional Technical Analyst (RTA) Lead is responsible for coordinating the delivery of IT Services project coordination and asset procurement/deployment for key branch and divisional customers. The RTA role is to ensure proper computer operations so that end users can accomplish organizational tasks. This includes receiving prioritizing documenting and actively resolving escalated help requests. Problem resolution may involve the use of diagnostics and help request tracking tools as well as require that the individual provide hands-on help at the desktop level.

Core Technology

Windows 10 and Windows 11
SCCM/Autopilot
Microsoft 365 Suite
Jabber
Citrix
Network wireless and wired
HP laptops docking stations
Must have an executive presence and excellent communication skills. Will be dealing with associate level to executive - both in person and on the phone.
Demonstrates broad knowledge of technology and solutions
Proactively manages resources and priorities workload
Demonstrated ability to multi-task; Possesses strong analytical skills
Demonstrated customer orientation strength in analytical math and reasoning skills
Effectively communicates verbally and in writing
Demonstrated proficiency in MS Office applications
Provides onsite technology support on projects

Job Title: Regional Technical Analyst Lead (RTA Lead) Location: Rowling Medows IL Job Description: The Regional Technical Analyst (RTA) Lead is responsible for coordinating the delivery of IT Services project coordination and asset procurement/deployment for key branch and divisional customers. The...