Floor Supervisor
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Job Location:
Monthly Salary:
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
- Supervise the housekeeping team on assigned floors ensuring all rooms and public areas meet Fairmonts luxury standards
- Conduct detailed inspections of guest rooms corridors and service areas to guarantee flawless cleanliness and presentation
- Support the Housekeeping Manager in coordinating daily operations priorities and service expectations
- Lead by example maintaining a polished professional presence throughout the hotel
- Ensure timely completion of room assignments managing productivity and service flow
- Provide coaching guidance and onthejob training to room attendants and housekeeping colleagues
- Respond promptly to guest requests ensuring personalised and anticipatory service
- Collaborate with Front Office Guest Relations Engineering and F&B to ensure smooth room readiness and guest satisfaction
- Monitor stock levels linen quality and housekeeping supplies ensuring efficient usage and replenishment
- Support service recovery addressing guest concerns with discretion and professionalism
- Maintain accurate records of room status maintenance issues and housekeeping reports
- Ensure compliance with Fairmont grooming service and cleanliness standards at all times
- Uphold health safety and hygiene procedures including COSHH and manualhandling guidelines
- Participate in daily briefings sharing updates on occupancy VIP arrivals and operational priorities
- Assist with onboarding and training of new team members
- Promote a positive collaborative and guestfocused team culture
- Ensure lostandfound procedures are followed accurately and securely
- Support additional tasks as required by the Housekeeping leadership team
Qualifications :
- 2 years experience in housekeeping ideally within a luxury hotel environment
- Previous supervisory or teamleading experience strongly preferred
- Strong communication and interpersonal skills with a polished professional presence
- Exceptional attention to detail and commitment to maintaining luxury standards
- Knowledge of housekeeping procedures room presentation and cleaning standards
- Understanding of UK health & safety regulations including COSHH
- Strong organisational and timemanagement skills
- Ability to lead motivate and support a diverse team
- Basic IT skills for housekeeping systems and reporting
- A passion for luxury hospitality and delivering exceptional guest experiences
Additional Information :
What is in it for you
- Exclusive Discounts:
- Fairmont Cheshire The Mere Spa and Golf discount
- Fairmont Raffles and Accor Hotels (friends and family rates are included)
- 20% off food and beverage in on-site restaurants
- Colleague restaurant
- Being part of The Mere Team our culture is unique!
- You will benefit from training and development opportunities
- Competitive salary and benefits including pension
- 28 days of holiday including public holidays
- 1-5 days service award based on length of service
- Special rates for Fairmont Cheshire The Mere colleagues and their friends & family and discount across Accor hotels worldwide
- And last but not least you will get to work with a team of EXTRAORDINARY people
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Time Management
- Fashion Retail
- Microsoft Office
- Customer Service
- Communication skills
- POS
- Retail Sales
- Training & Development
- Mentoring
- Supervising Experience
- Retail Management
- Recruiting
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
