Junior IT Operations Analyst
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Job Location:
Nottingham - UK
Monthly Salary:
Not Disclosed
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
We are recruiting for a Junior IT Operations Analyst to join Experians Global Operations Centre (EGOC) in Nottingham working within the Practice Management team and supporting our Monitoring and Event Management capability.
This entry-level role is ideal for someone to learn how modern IT Operations observability and event management work and will transition new services into our operational environment.
As a Junior IT Operations Analyst you will work with the Practice Manager and Practice Analyst. Your responsibilities will include ensuring that our services have the right configuration alerting monitoring and documentation in place. This will align with EGOC standards and best practices and you will deliver core practice management activities.
This is a hybrid Ruddington-based role reporting to the Observability and Monitoring Practice Manager
What Will You Be Doing
As a Junior Practice Analyst you will:
- Support the Practice Management team in ensuring services meet operational acceptance standards including monitoring alerting documentation and readiness.
- Help maintain the EGOC Service Acceptance dashboard and ensure tasks are completed to required timelines.
- Review Service Design Packs Alert Designs and other project documentation to ensure accuracy and adherence to best practice.
- Perform quality checks against monitoring and alerting configurations delivered by projects.
- Assist with knowledge management activities including reviewing articles maintaining queues and helping stakeholders follow bestpractice guidance.
- Support Service Improvement initiatives tracking SI task progress and prompting owners for updates.
- Represent EGOC where needed in meetings such as PIRs service transition sessions and internal forums.
Qualifications :
- Background in IT Operations Service Management or event management.
- Experience with ITIL concepts or interest in developing ITIL skills.
- Organised detaildriven and experienced following set processes.
- Interest in how monitoring and alerting tools work in a real operational environment. Tools include Dynatrace Cloudwatch NNMi Splunk ThousandEyes or similar
- Experience with O365 tools
- ServiceNow ITOM or Knowledge Management would be advantageous.
Additional Information :
Benefits package includes:
- Great compensation package and discretionary bonus plan
- Core benefits include pension bupa healthcare sharesave scheme and more
- 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
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Find out what its like to work for Experian by clicking here
Remote Work :
No
Employment Type :
Full-time
Key Skills
- IT Experience
- SAP Materials Management
- SAP SuccessFactors
- Agile
- Business Analysis
- SAP
- Requirements Gathering
- SAP Finance & Controlling
- SAP Supply Chain Management
- SAP S/4HANA
- SDLC
- Oracle
About Company
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, ... View more
