Event Operations Manager

Ready to progress your career in Events with a fast-growing purpose-driven company

At Kisaco Research we connect the worlds brightest minds through world-class B2B conferences and exhibitions in future-focused industries like AI Healthcare Beauty and Sustainability.

Why Join Us

Deliver world-class events: Lead the end to end management of high profile conferences and expos that bring together Fortune 500s scale ups and investors.
Drive real impact: Shape the delegate and sponsor experience ensuring our events run seamlessly and create lasting value for participants.
Sharpen your expertise: Access hands on training coaching and a personal learning budget to stay at the cutting edge of event operations and strategy.
Collaborate & innovate: Partner with content marketing and commercial teams to design events that exceed expectations.
Grow with us: Join a company with ambitious expansion plans and a clear career path for senior event leaders.

Role Overview

The Events Operations Manager is responsible for the organisation and operational aspects of running a series of global B2B events across a range of industries. The forums usually consist of a conference with sponsors and can range in size up to 1000 attendees. The Events Operations Manager will be required to work with a proactive attitude and take on full responsibility for the delivery of the events including a strict control of the event budget. They will be expected to offer solutions to any problems that occur within the business to deliver successful events. Some international travel can be expected.

Key Job Responsibilities:

To deliver and project manage all logistical aspects of our events including:

On-site delivery and management

Speaker management & liaison

Sponsor management & liaison

Venue liaison

Delegate communications and customer service

Creation of event documentation

Management of suppliers

Cost reconciliation & budget management

Liaison with cross functional team: production marketing and sponsorship/sales

Consistently come under budget

Speaker Management

Following a hand-over brief from the Event Producer contact all speakers

Book accommodation and arrange travel (where necessary and agreed with producer)

Compile and send out speaker logistical information

Collate biographies for marketing collateral and chairperson

Manage speaker expenses and costs (where necessary and agreed with producer)

Co-ordination and collection of speaker presentations pre-conference

Maintain regular contact with speakers to provide relevant updates and information as required

Inform producer and Chairperson of any changes to programme including speaker drop-outs / replacements

Venue

Planning of menus & room set up

Liaise with venue re: catering numbers

Fulfilment of Health & Safety requirements

Suppliers

Booking briefing and managing event suppliers such as Audio Visual / Graphics / Catering / stand builders etc

Organisation of signage and all event documentation

Arrange creation printing and delivery of any Conference Documentation

To ensure the fulfilment of all supplier requirements onsite

Liaison with event teams

Ensure attendee lists delegate and speaker badges are complete and accurate

Regularly monitor and liaise with Conference Producers and Sales Managers regarding guests speakers sponsors and other attendees

Badge preparation and creation

Ensure all equipment signage and documentation is dispatched safely and securely to the venue and back

Compile and distribute evaluation forms

At the Event

Onsite preparation for conference

Managing and overseeing all Health and Safety requirements and making contingency plans

Ensure all A/V equipment is in place

Quality control checks on all aspects inc. venue room set up AV & catering

Registration of delegates and speakers

Liaison with suppliers e.g. AV venue caterers printers

Ensure presentations run to time

Distribute and collect evaluation forms

Note delegate attendance and create on-site attendance list

Ensure delegate list and conference documentation is stored securely

Post Event

Manage and collate event evaluations and appropriate distribution

Make payments where necessary and manage invoices

Update documentation where required

Uploading of supplementary documentation on the websites

Create wash up report

Financial Management

Planning monitoring and reconciliation of all financials relating to the event

Be involved and advise on cost savings during budget set up and sign off

Look at the overall cost spend in the budget and advise on cost savings and doing things differently

Taking payment and debt collection on the day of the conference

Accurate and timely closing of event accounts

Behaviours & Attributes

Ambition and drive: Demonstrates a strong desire to succeed setting high standards and striving for continuous improvement.

Flexibility under pressure: Adapts quickly to changing circumstances remaining calm accurate and solution-oriented when challenges arise.

Collaboration: Works effectively as part of a team contributing positively and supporting colleagues to achieve shared goals.

Innovation: Stays abreast of industry trends and new technologies to improve event delivery.

Resilience and adaptability: Maintains focus and performance in demanding situations showing persistence and a positive attitude.

The successful candidate should offer the following skills:

Minimum 3 years events experience

Track record of delivering events under budget and in profit

Effective verbal and written communication skills

Excellent customer care skills

High level of IT competency - must have strong computer skills including excel word and power point

Must be willing to travel

Must be a team player

Excellent written and oral skills report writing skills essential

Ensure efficient and sensitive handling of confidential information