Senior Risk & Fraud Lead (LatAm)

We are looking for a Senior Risk & Fraud Lead (LATAM) to build and drive Docplanners risk management fraud prevention AML/KYC and payment controls frameworks across Latin America. Reporting into the Legal Risk & Compliance function this is a senior individual contributor role with high autonomy responsible for establishing end-to-end risk governance from the ground up while enabling safe business and payments expansion across LATAM.

Key Responsibilities

• Develop and implement operational risk management frameworks conducting risk assessments and establishing mitigation strategies to support LATAM expansion and ongoing operations.

• Design and implement fraud detection and prevention programs across LATAM markets including advanced monitoring systems and response protocols.

• Establish and maintain robust anti-money laundering and know-your-customer programs aligned with regional regulatory requirements and international standards.

• Build and oversee fraud controls including transaction monitoring and emerging payment related risks.

• Lead operational risk assessments complex fraud investigations and incident response coordinating with internal teams vendors and external authorities.

• Act as a trusted advisor to senior stakeholders on comprehensive LATAM risk management fraud prevention and compliance topics.

• Define and track KPIs related to operational risk exposure fraud loss prevention effectiveness investigation timelines and regulatory compliance.
   

Qualifications :

• Senior-level experience in risk management fraud prevention and AML/compliance across multiple business functions.

• Strong background in fintech payments financial services e-commerce or marketplaces with proven operational risk management expertise.

• Proven hands-on experience across multiple LATAM markets (not single-country) with deep understanding of regional risk landscapes.

• Deep expertise in cross-border payment systems and payment fraud and broader operational risk controls.

• Demonstrated experience leading fraud investigations operational risk assessments and managing financial crime incidents.

• Strong stakeholder management skills with the ability to influence across business units and cultures and jurisdictions.

• Analytical mindset with strong risk assessment capabilities fraud detection instincts and data-driven decision making.

• Comfortable working independently across time zones in a fast-paced high-growth environment with complex risk challenges.

Education & Certifications

• Bachelors degree in Finance Economics Criminal Justice Business Administration or related field

• Preferred certifications: CAMS CFE FRM or equivalent

Nice to Have

• Experience with AI or machine-learning-based fraud detection

• Knowledge of digital identity and authentication technologies

• Previous exposure to healthcare or healthtech environments

Languages

• English Fluent

• Spanish Fluent

• Portuguese Nice to have (Brazil exposure)

We plan to hire this role remotely in LATAM (Mexico Brazil or Colombia). 

Additional Information :

What to Expect from Our Hiring Process 

We like to keep things transparent and efficient! Heres what the process usually looks like (though it might vary slightly depending on the role):

1 Intro Chat: A first call with our Talent Partner Ainhoa to explore mutual fit around relevant skills value alignment and motivation. 

2 Business Case: A take-home exercise with dedicated prep time designed to understand how you approach real-life problems and think through regulatory scenarios. Youll then walk us through your approach in a collaborative discussion with the hiring manager and the team. 

3 Hiring Manager Technical Interview: A deeper conversation about your background aspirations and experience with Siobhon Custodio (your potential manager) and Kate Cottrell. Take this chance to ask anything on your mind - its just as much about making sure were the right fit for you too. 

4 Operational fit: A discussion with Anna Krol focused on operational fit payment systems understanding and how you collaborate with cross-functional teams.

5 Final Interview: A final chat with Jairo Morales Rivera focused on cultural fit values and strategic alignment.

6 References & Offer!

Why Youll Love It Here

Global Benefits  No matter where you are youll have access to:

• Healthcare insurance so you can focus on what matters.
• Wellness that works for you from gym memberships to mental health support weve got you covered.
• Time off that counts whether its a vacation your birthday or just a day to recharge we believe in balance.

Local Perks  Depending on your location you will be entitled to local benefits like meal vouchers (ticket restaurant) transport allowances or extended parental leave.

Career Growth  Were growing and so can you! Youll find lots of chances to learn develop and explore new pathswhether within your team or through cross-functional projects.

A Truly Global Team  Work with talented people from all over the world in a diverse and inclusive environment.

Flexibility That Works for You  Remote work and flexible hours arent just buzzwords here. While the extent of flexibility depends on your role and team we value results over rigid schedules. Prefer an office setting Youre welcome at any of our hubs in Barcelona Warsaw Curitiba Rio de Janeiro Mexico City Bogotá Munich Rome or Bologna.

Please note: At this time we are not able to sponsor visas for this position. To apply you must already have the legal right to work in your country of residence or the location of the role.

What We Believe In 

At Docplanner our values guide everything we do:

Focus on results  were here to make an impact.

Think like an owner  take responsibility drive outcomes.

Keep it simple keep it lean  smart solutions over complexity.

Be respectful and radically honest  openness builds trust.

Learn and be curious  growth is part of the job.

Dont just take our word for itcheck out our Glassdoor to hear what our people say!

We are committed to building a team that represents a variety of backgrounds perspectives and skills. We welcome applicants from all walks of life regardless of gender disability or background and are dedicated to fostering an inclusive workplace where everyone feels valued and empowered to contribute.

Remote Work :

Yes

Employment Type :

Full-time