Human Resource Executive Employee Engagement & Staff Welfare
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Job Location:
Monthly Salary:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title
HR Executive Employee Engagement & Associate Experience
Property
Fairmont Mumbai Hotel & Resorts
Department
Human Resources
Reports To
Director of Human Resources / HR Manager
Role Overview
The HR Executive Employee Engagement & Associate Experience is a key culture ambassador at Fairmont Mumbai Hotel & Resorts. The role is designed to curate an exceptional associate journey by creating meaningful engagement moments elevating staff welfare and nurturing a refined inclusive and high-touch work environment aligned with luxury and lifestyle hospitality standards.
Key Responsibilities
Luxury Associate Experience & Engagement
Design and deliver curated associate engagement experiences including lifestyle events wellness initiatives cultural celebrations and signature Fairmont moments.
Drive associate recognition programs service milestones and luxury-led appreciation initiatives that reinforce pride purpose and belonging.
Partner with department heads to embed engagement into daily operations and elevate the associate experience.
Conduct engagement surveys listening sessions and pulse checks; translate insights into impactful action plans.
Staff Welfare & Well-being
Champion holistic associate well-being covering physical mental emotional and social wellness.
Oversee premium staff welfare initiatives including medical insurance coordination wellness partnerships and employee assistance programs.
Ensure high standards of associate facilities such as dining lockers accommodation transport and uniforms in line with luxury hospitality expectations.
Provide compassionate support to associates during medical personal or emergency situations.
Culture Values & Employee Relations
Act as a culture custodian promoting Fairmont values luxury service ethos and inclusive workplace practices.
Serve as a trusted point of contact for associates addressing concerns with discretion empathy and professionalism.
Support grievance handling counseling and conflict resolution while maintaining confidentiality and fairness.
HR Operations & Brand Alignment
Support seamless onboarding and immersive inductions that reflect Fairmonts luxury and lifestyle identity.
Maintain accurate documentation and reports related to engagement welfare and associate experience metrics.
Assist with HR audits compliance and brand-aligned HR initiatives.
Contribute to pre-opening or transformation projects embedding lifestyle and luxury standards from day one.
Skills & Competencies
Exceptional interpersonal communication and influencing skills
High emotional intelligence with a guest-and-associate-first mindset
Strong event curation and engagement design capability
Discretion professionalism and attention to detail
Ability to thrive in a luxury fast-paced hospitality environment
Proficiency in MS Office and HR systems
Qualifications :
Qualifications & Experience
Graduate / Postgraduate in Human Resources Psychology Hospitality Management or related field
24 years of HR or associate engagement experience preferably in luxury or lifestyle hospitality
Exposure to pre-opening hotels or international brands is an advantage
Additional Information :
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Fmla
- ATS
- Paychex
- Microsoft Outlook
- Workers' Compensation Law
- Benefits Administration
- HRIS
- Payroll
- Employment & Labor Law
- ADP
- Administrative Experience
- Human Resources
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
