Assistant Manager Reservations
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Job Location:
Monthly Salary:
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Operational Duties
- Oversee daily reservations operations and ensure accurate handling of bookings amendments and cancellations
- Monitor room availability rates and inventory across all distribution channels
- Ensure correct application of rate codes packages and promotions
- Coordinate closely with Front Office Sales Revenue Management and Housekeeping teams
- Handle complex reservations VIP bookings and group allocations
Team Supervision
- Assist in training coaching and motivating reservation staff
- Monitor staff performance and ensure adherence to SOPs
- Prepare duty rosters and support manpower planning
Revenue & Yield Support
- Support revenue optimization by upselling rooms and services
- Ensure compliance with pricing strategies and revenue policies
- Track pick-up reports forecasts and booking trends
- Assist in analyzing reservation data and preparing reports
Guest Service & Quality
- Handle guest queries complaints and special requests professionally
- Ensure high standards of service and brand compliance
- Maintain guest profiles and ensure accurate data entry in the system
Administrative Responsibilities
- Prepare daily weekly and monthly reservation reports
- Maintain records logs and departmental documentation
- Ensure compliance with audit payment and cancellation policies
Qualifications :
Degree/ Diploma in Hotel Management
Working Knowledge of Opera Microsoft Office.
At least 1 year of experience at the same level.
Luxury Hotels & Resorts experience required.
Additional Information :
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Active Directory Administration
- English Language
- Access Control
- Jpa
- Legal Support
- Airlines
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
