SAP Service Cloud

Hyderabad - India

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

Key Responsibilities

Gather business requirements and translate them into Service Cloud solutions.
Configure Service Tickets SLAs Workflows Routing Rules Activities and Service Levels.
Set up Service Categories Knowledge Base Warranty Installed Base Registered Products.
Configure Business Rules Field Extensions and Screen Layout Adaptations.
Implement Omnichannel service capabilities: Email Phone Chat Social (optional).
Integrate SAP Service Cloud with SAP ERP/S/4HANA SAP Field Service Management and SAP CPQ (as needed).
Support data migration activitiestemplates mapping and upload.
Conduct unit and UAT testing; ensure alignment to project standards.
Provide production support troubleshoot issues and optimize configurations.
Create functional documentation (BRDs FSDs configuration guides).
Collaborate with cross-functional teams (Sales Cloud FSM ERP Integration CRM).

Required Skills

Strong hands-on experience in SAP Service Cloud (C4C Service) configuration.
Deep knowledge of Ticket Management Service Entitlements and SLA set-up.
Experience in Business Rules Workflow Routing and Notification Management.
Understanding of Master Data (Customers Products Installed Base Employees).
Experience with Integration using SAP CPI/SCI OData SOAP services.
Good knowledge of Service reporting & dashboards.
Strong understanding of Customer Service After-Sales and Support processes.

Technical Skills (Optional / Technical Role)

Knowledge of PDI (Partner Development Infrastructure) & SDK (ABSL scripting).
Experience with OData APIs custom BOs UI enhancements.
CPI integration mapping iFlow design and error handling.

Additional Information :

Remote Work :

Employment Type :

Full-time

Key ResponsibilitiesGather business requirements and translate them into Service Cloud solutions.Configure Service Tickets SLAs Workflows Routing Rules Activities and Service Levels.Set up Service Categories Knowledge Base Warranty Installed Base Registered Products.Configure Business Rules Field Ex...

Key Skills

IT Infrastructure
Credit Control
Information Technology Sales
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Jboss
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About Company

Sutherland

Sutherland is seeking an organized and reliable person to join us as Admin Specialist. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you ... View more

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